Job Description

Overview
We are seeking a dynamic and experienced manager to oversee operations and work alongside ownership to lead our team while our business grows. You'll be tasked with system implementation, customer experience, and helping us expand our business as continued demand increases. The ideal candidate will possess strong leadership qualities, exceptional organizational skills, and a passion for driving results. This role is crucial in ensuring that our store runs smoothly while maintaining high standards of service and efficiency. The ideal candidate will have a proven background in one or more of the following areas: food, beverage service, events, retail, or golf.

Responsibilities

• Lead and manage the daily operations of the store, ensuring processes are implemented and followed effectively.
• Foster a positive team environment by motivating staff and encouraging professional development.
• Oversee inventory management, including stock levels, ordering, and pricing strategies.
• Utilize the Point of Sale (POS) system to manage transactions and analyze sales data.
• Implement effective sales strategies to meet or exceed store targets.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a pleasant in-store experience.
• Scheduling and ensuring labour costs are kept in check with production.
• Assist with payroll processes to ensure timely and accurate employee compensation.
• Conduct regular performance evaluations for team members, providing constructive feedback and support for growth.

Requirements

• Proven leadership experience in a retail or management role.
• Track record of implementing systems and organizational procedures.
• Strong organizational skills with the ability to multitask effectively.
• Proficiency in using POS systems and understanding key analytics to our store.
• Excellent team management capabilities with a focus on collaboration and motivation.
• Solid understanding of customer service principles and practices.
• Ability to adapt to changing priorities in a fast-paced environment.
• Previous experience in management is preferred but not mandatory.

Manager Responsibilities for the Indoor Golf Facility

Operational Management

1. Oversee daily operations of the simulators, mini golf course, and food/beverage services.

2. Ensure all equipment (golf simulators, mini golf setup) is maintained and functional.

3. Develop and enforce operational policies and procedures to ensure efficiency and safety.

4. Monitor inventory levels for food, beverages, and golf supplies, and coordinate restocking as needed.

Staff Management

1. Recruit, hire, train, and supervise staff for various roles (front desk, food service, simulator maintenance, event booking).

2. Create staff schedules to ensure adequate coverage during peak and off-peak times.

3. Conduct regular performance evaluations and provide coaching or disciplinary action as necessary.

4. Foster a positive work environment and encourage team collaboration.

Customer Service

1. Ensure a high standard of customer service to create a welcoming and enjoyable experience.

2. Handle customer inquiries, complaints, and feedback professionally and promptly.

3. Oversee event bookings (e.g., birthday parties, corporate events) and ensure smooth execution.

Marketing and Sales

1. Collaborate on marketing initiatives to attract new customers and retain existing ones.

2. Track and analyze sales data to identify trends and opportunities for growth.

3. Promote membership programs, special events, and seasonal offers.

Financial Management

1. Manage budgets, monitor expenses, and work to meet financial goals.

2. Handle daily cash flow, reconcile accounts, and prepare financial reports.

3. Collaborate with the owner on pricing strategies and cost control measures.

Compliance and Safety

1. Ensure compliance with local health, safety, and licensing regulations.

2. Conduct regular safety inspections and address potential hazards promptly.

3. Train staff on emergency procedures and food safety protocols.

Additional Compensation

• Performance bonuses: linked to meeting revenue or operational targets.
• Perks: Free or discounted access to simulators and mini golf; staff rates on clubs, golf gear, and food during shifts.

Join our team as a manager where you can make a significant impact on our operations while developing your career in a supportive environment! Grow with us and put your stamp on a multifaceted local business that continues to evolve.

Job Type: Full-time

Pay: $39,520.00-$45,760.00 per hour

Expected hours: No less than 40 per week

Additional pay:

• Bonus pay
• Commission pay
• Tips

Benefits:

• Casual dress
• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person