Job Description

Req ID: 27077
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 10/29/2025
Job Summary
Under the leadership of the Manager, Sport and Community Development in the City's Recreation Division, the successful candidate will lead the Sports Development and Customer Service Team which serves as the primary point of contact for all community facility bookings, program registrations, community sport organizations related to facility allocation, programming, facility and sport field operations, and oversees the administration of sport leagues and agreements with sport program providers. This position manages and oversees the implementation and execution of the Arena and Outdoor Sport Field Allocation Policies, and liaises with stakeholders in regards to User Fee Policies with responsibility for applying the Fees and Rates Bylaw and other key policies related to Bookings and Registration. Works with internal and external stakeholders with the long-term goal of developing a dynamic, collaborative, engaged and sustainable community sport delivery system in Mississauga, and a responsive customer service team which provides access to city facilities and programs.
Duties and Responsibilities

• Lead a team that delivers customer service and sport related programs and services focused on providing excellent customer service to community sport groups, service providers and both internal and external customers across the City
• Chair the Sport Field User Network, the Arena User Network, the internal Sport Matters group and participate at the internal Arena Management
• Develop policy and approaches to facilitate and build capacity within a network of volunteer organizations delivering recreation and sport in Mississauga
• Negotiate and implement legal agreements related to use of facilities or capital contributions from school boards and community sport organizations
• Conduct research and develop business cases and budget requests for needed facilities and participate in facility design and operational planning for new facilities
• Develop, interpret and apply corporate policy and procedures related to facility allocation and user fees for outdoor sport facilities, ice and floor pads
• Develop and implement practices that optimize arena and sport field facility use and revenue generation
• Guide development of statistical information and business performance reports used for senior leadership and council
• Develop annual work plan for Customer Service Centres unit, preparation and administration of the CSC's current budget; liaising with officials, other departments, the public, outside agencies, consultants, residents and special interest groups related to customer service centre operations
• Develop business cases with supporting justification to advance strategic interests such as customer-friendly online and self-service technologies; initiating business practice reviews to identify efficiencies and prepare recommendations for Recreation Leadership Team
• Participate in the development and review of corporate policies related to the pricing and administration of services ensuring business processes comply with corporate policies and standards
• Provide sensitive issue management that relies on a highly developed knowledge of municipal government practices and approval processes
• Administer the agreements with third-party Recreation program providers and management/operating agreements for City facilities as liaison for these groups
• Performs other duties as assigned

Skills and Qualifications

• Post Secondary graduate from a recognized university or college with a degree in Recreation, Physical Education, Sports Management, Business Administration or equivalent and bring at least 5 years of progressive people leadership experience.
• Experience in conducting work process designs and conducting business process reviews, advising on and supporting the implementation of new technologies, undertaking business analysis, and managing projects.
• Demonstrated ability to coach, mentor and lead a dynamic, multi focused unit to deliver successful outcomes
• Experience with interfacing with political leadership.
• Strong, persuasive communicator that naturally enjoys preparing written business correspondence and reports for a wide ranging internal audience and the public.
• Strive for innovation and excellence by leading a results-oriented team.
• Engaging and comfortable when facilitating discussions or public consultations and have demonstrated experience building partnerships.
• Strategic in your approach to addressing complex issues and demonstrate accountability for the performance of your team by ensuring the impact of strategies and programs is measured and shared widely.

Note: Flexible work hours are required, including evenings and weekends.
Hourly Rate/Salary: 114,677 - 152,905
Hours of Work: 35 hours per week
Work Location: Paramount Fine Foods Centre - Fieldhouse
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Sport & Community Development
Non-Union/Union: Non Union
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City's commitment to .
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please complete the following and have it emailed to citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Skills Required