Job Description

Manager, Special Accounts
Location: Surrey, BC (Hybrid - Monday & Friday in office; Tuesday-Thursday remote)
Salary Range: $85k - $100k CAD
Full-Time | 35-Hour Work Week | Management Role
Our client is seeking a Manager, Special Accounts to lead the day-to-day management of their Commercial Services Administration function and oversee the proactive management of non-performing and sub-standard retail and commercial credit.
This is a newly created, high-impact leadership role supporting the Surrey head office branch.
The Opportunity
Reporting to the Director, Commercial Credit, you will:
Credit & Collections Leadership
Direct the management of delinquency, foreclosures, and loan recoveries
Develop and maintain policies and procedures to mitigate credit and fraud losses
Recommend restructuring solutions, loss provisions, and write-offs
Escalate complex matters with sound, well-reasoned recommendations
Relationship & Legal Coordination
Guide branch staff to ensure timely and respectful engagement with delinquent members
Work directly with members, commercial syndication partners, and legal counsel
Manage foreclosure and litigation processes
Balance financial recovery with member-focused solutions
Reporting & Risk Oversight
Review and ensure accuracy of monthly and quarterly delinquency and impairment reports
Conduct post-loan reviews for retail and commercial facilities
Identify risk trends and recommend remediation strategies
Champion policy and process improvements across the organization
This is a hands-on leadership role -- one direct report, but the majority of your day will involve managing complex accounts, navigating legal frameworks, and finding practical solutions in grey areas.
What You Bring
We are looking for an experienced lending professional with strong institutional knowledge and sound judgment.
Required Experience:
7-9+ years of direct lending experience
In-depth knowledge of Retail & Commercial Credit
Strong collections and/or realization experience (required)
Commercial lending experience (required)
Prior management or supervisory experience strongly preferred
Banking or Credit Union experience highly desirable
Technical Knowledge:
Solid understanding of legislation including PPSA, Mortgage Act, Bankruptcy and Insolvency Act, Interest Act, Business Practices and Consumer Protection Act, Bank Act, relevant Criminal Code provisions, and more
Experience working with legal counsel on foreclosure and litigation matters
Strong analytical, decision-making, and negotiation skills
Proficiency with banking systems and reporting tools
Personal Attributes:
Confident communicator at all levels
Practical, solutions-oriented thinker
Comfortable working in evolving environments
Agile, collaborative, and open to rolling up your sleeves
Aligned with a values-driven, community-first approach
Why Join Us?
We are one of BC's fastest-growing fully unionized credit unions, proudly Canadian and member-owned. With approximately 100 employees across seven branches, we operate with a "small but mighty" mindset -- collaborative, agile, and deeply purpose-driven.
We believe in:
Supporting working people
Investing profits back into local communities
Fair pay and living wages
Strong work-life balance
Compensation & Benefits
Work-Life Balance
35-hour work week
Hybrid work model
3 weeks' vacation to start (management level)
12 paid health days (with 50% payout of unused days)
Additional floater days
Paid volunteer hours
Financial Wellness
13% employer RRSP contribution (no employee match required)
Preferential staff mortgage and loan rates
Interest-free loans (up to $5,000 annually for eligible purchases)
Tuition reimbursement
Exclusive discount programs
Health & Well-Being
Comprehensive extended health and dental coverage
$2,000 annual mental health coverage
Unlimited RMT, physiotherapy & chiropractic
Health spending account
Telemedicine access
Family-building and gender affirmation benefits
Travel insurance and critical illness support
Security
3x annual salary life insurance coverage
Salary placement is aligned with a structured unionized pay band, with progression increases at 90 days and every six months thereafter.

Skills Required