33 Dundas Street West Toronto Ontario,M5G 3C2
This is a Hybrid role - Work in office 4 days a week
Manages the setup, configuration, and delivery of product solutions, ensuring alignment with client needs and in compliance with standards. Provides implementation support, addressing queries and optimizing products to ensure they meet timelines, budgets, quality and compliance requirements.
Manages multiple implementations simultaneously, ensuring timely delivery while meeting scope, budget, and quality benchmarks.
Monitors solution implementation quality, adapting strategies and addressing challenges to maintain alignment with client expectations and organizational objectives.
Advises on the development and enhancement of operational programs, leveraging industry insights and client feedback to refine implementation strategies.
Acts as the subject matter expert, providing guidance and support to internal and external stakeholders during solution implementations.
Develops innovative solutions and provides strategic recommendations that address business objectives and stakeholder requirements.
Collaborates with internal teams such as operations, legal, compliance, and external stakeholders to ensure seamless service delivery and accurate execution of implementation tasks.
Engages Documentation Management as necessary to ensure the legal and setup documentation process has been executed, ensuring comprehensive, audit-ready records that comply with regulatory standards.
Analyses current implementation practices and identifies inefficiencies, and improvement opportunities to enhance delivery timelines and client satisfaction .
Optimizes workflows and operational methods by recommending and implementing process improvement initiatives.
Designs and executes communication plans, translating technical concepts into actionable insights for stakeholders and clients.
Drives change management strategies by developing and delivering robust training programs to ensure end user readiness and successful adoption.
Coordinates the management and integration of implementation-related data, ensuring adherence to governance standards and alignment with organizational frameworks.
Manages end-to-end solution implementations, and setups for the onboarding of clients in delivering product solutions.
Manages the solution, setup, configuration, and delivery of product solutions.
Partners with internal and external teams to ensure seamless execution of implementation tasks.
Ensures compliant legal documentation for audit readiness.
Identifies gaps and recommends strategies to improve implementation efficiency and client satisfaction.
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
Ensures alignment between values and behaviour that fosters diversity and inclusion.
Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Provides specialized consulting, analytical and technical support.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently and regularly handles non-routine situations.
Broader work or accountabilities may be assigned as needed.
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