Job Description

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Duties:

Manages shelter operating 24 hours per day, 365 days per year with the capacity to service up to 800 clients. Provides direct and indirect supervision to front line service staff and management staff. In partnership with the General Manager and Assistant Manager, responsible for hiring, training and evaluating Shelter staff. Manages and supports staff through regular performance reviews, coaching and mentoring the team effectively to meet the program goals. Develops and maintains productive working relationships with other agencies across sectors, community groups, and government officials. Monitors the delivery of services at the shelter in accordance with agency contractual obligations. Involved with the planning and developing of new programs and in the evaluation and improvement of existing programs, to ensure quality of services meet established objectives. Assists in ensuring all organizational timelines are met (e.g. grant applications, monthly and quarterly reports, budgetary reviews, performance appraisals). Monitors and oversees annual budget of up to $3 million; monitoring and controlling expenses within the organization's guidelines and accounting practices. Ensures that Health and Safety regulations are met within the legislated regulations including day to day operations and emergency procedures under City of Toronto Shelter Standards. Oversees interaction with residents regarding case management planning, complaints, violations, and supports provided in shelter. Ensures confidentiality standards are followed when handling clients' files.




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Qualifications:

University degree in Social Services field or equivalent. Preference will be given to those with a BSW. Three (3) years' experience in staff supervision, and financial management, including evaluating, training and coaching staff. Experience managing an operational budget of up to $1,000,000. Demonstrated ability to develop and implement effective programs in the areas of refugee support, housing, and mental health Demonstrated experience working with Toronto Shelter Standards, Occupational Health and Safety regulations and Public Health guidelines as they pertain to emergency shelters and transitional housing programs. Excellent communication, conflict mediation and interpersonal skills. Demonstrated experience engaging with 2SLGBTQI+ and other marginalized communities, applying community development principles, harm reduction strategies, and recovery-oriented approaches to design and deliver services. This position will require occasional evening and weekend hours, and also on call emergency response. Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the last 6 months. Must have a valid First Aid/ CRP certificate and previous Naloxone training.




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Location:

Hwy 401 and Victoria Park


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Duration of Position:

January 1, 2026 - December 31, 2026


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Starting Salary Range:

$68,179 to $76,231 per annum plus benefits


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Posting Date:

2025-11-14


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Closing Date:

2025-11-28


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Notes:

Qualified candidates are invited to submit their resumes and cover letters as one file, quoting reference # 190-22 to the below link: https://creg.costi.ca/ui/hr/resume.aspx?refno=183-25&site=costi