Job Description

About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.
Toronto, Ontario, Canada (Hybrid)
We are looking for a Manager, Services Projects Portfolio to join our Bids and Projects team in Toronto!
The successful candidate will be responsible to efficiently manage a team of Services Project Managers and to work with Director Services Bids and Projects to develop and direct Service Account/Project Managers to achieve the business goals of the Urban Rail Signaling Business Line of Hitachi, especially as they relate to the existing customer base.
Key Responsibilities:Manage a team of Services Project Managers who manage the Customer Accounts, Order intake and Projects: + Develops the aspects of the CAMs (Customer Account Manager / Services Project Managers) responsible for the correct execution of their activities, with emphasis on Customer satisfaction and performance
+ Management of Services Bids and Projects
+ Accountable for Service OI/Sales/Cash budgeting, forecasting, reporting and meeting targets
+ Ensures that effective (tailored yet process-compliant) project planning, monitoring, and controlling capability are executed for Maintenance Contracts and Services Projects
+ Ensures POIs resource loading are up to date
+ Supports effective cooperation and teamwork with onshore delivery/project entities
+ Ensures optimal deployment, maintenance and improvement of tools and processes
+ First-point of escalation and issue resolution for capture/bid/project activity
+ Ensures adherence to all approval and governance sign off for bids/contract/order/PO/IGA
Works in close collaboration with the various stakeholders of the Services activity: + The Services Business Development team, supporting the Capture/Bid activities and ensuring adequate planning mapping Order Intakes and Workload
+ The Projects Organization for infrastructures to ensure synergies and continuity
+ The Project Management Office to ensure coherence of practices in terms of reporting, cycles and metrics
+ The other departments (Engineering, Deployment, etc.) to secure resources, products & solutions, but also to promptly escalate to the appropriate discipline management level issues that cannot be handled
+ The "city strategy" teams supporting overall Service support strategy and bid/project delivery support for City Markets
Support Director, Services Bids and Projects to manage the performance and the continuous improvement of the Service Delivery Team + Mentoring the development of the new Services Project Managers
+ Coordinate Maintenance Contracts and Services Projects Operation Reviews and Performance Oversight
+ Help in rolling out company initiatives at Service Delivery team level (e.g. SharePoint, Salesforce)
+ Manage overall Warranty and Services project handover readiness and process implementation
+ Analyses customer feedback, performance indicators, operating reports. Produces and monitors Key Performance Indicators (KPI)
+ Compares KPI with targets set internally and externally
+ Identifies sources of improvement and their priorities, which might be converted into product or system change by the Engineering group
+ Contributes to continual service improvement to gradually improve the quality of the service provided as perceived by the Customer or to reduce the associated cost


Required Skills and Experience:Bachelor's degree In Engineering or Business Administration or equivalent degree Minimum 5 years of Project Management experience 3-5 years of Bid Management experience: lead of preparation of formal bid/Vos and contract negotiation Excellent communication and interpersonal skills Excellent Leadership and Managerial skills Strong organization and negotiating skills Excel and PowerPoint skills

Preferred Skills and Experience:Project Management certification (PMP) Professional Engineer's Licence (P.Eng.) Team mentoring experience CBTC Engineering Management experience Knowledge of rail industry and technology Customer service and marketing/sales experience Obsolescence management experience Hitachi SelTrac knowledge MS Project, Primavera experience

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.
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