Job Description

Description :About VancityVancity is a member-owned credit union built on the principles of inclusion and social justice. A relentless commitment to their values has helped them challenge the status quo and break down barriers since day one in 1946. They have bold commitments to make Vancity net-zero by 2040 across all mortgages and loans and are pursuing strategies on Indigenous banking and to improve the financial resilience of their members.Vancity is the largest private sector Living Wage Employer in Canada and has been consistently recognized as one of the Top Employers in Canada. If you\xe2\x80\x99re interested in joining their team of 2,700 diverse individuals and accessing competitive rewards and benefits, all while knowing you are part of a greater movement, then apply today!About the workplaceThis is a permanent, full-time role that will enjoy hybrid working arrangements which can be fulfilled primarily from the Vancity head office location and your Lower Mainland based home office. Periodically, you\xe2\x80\x99ll be required to attend in-person activities or events.As a Manager, Service Transition, you will ensure consistent, efficient delivery of high-quality releases that are delivered following SDLC policies, processes, and best practices. You\xe2\x80\x99ll oversee the Test environment Management process including the coordination and utilization of Test environments.Role Responsibilities:Continuous Improvement and Automation

• Drive continuous improvement of automated release capabilities, using CI/CD pipelines to support Vancity\xe2\x80\x99s continuous delivery capabilities.
• Manage and Support Azure DevOps and strive for continuous improvements.

Team Leadership and Coordination

• Lead a team of Services Transition Analysts, Test Environment Support Engineers, and provide hands-on guidance as required.
• Coordinate with Platform owners, service design, and operations teams to ensure effective deployments.
• Liaise and coordinate with IT stakeholders to remove roadblocks in the SDLC process to ensure release schedules are maintained across multiple applications and portfolios, across different teams and projects.

Release Management

• Ensure Release Management processes and policies are adhered to so that IT releases are reliable, and products are recoverable and auditable.
• Coordinate and maintain the release schedule to optimize release delivery time and minimize impact to the business.
• Conduct post-implementation reviews to assess the success of release management and identify areas for improvement.

Test Environment Management

• Develop and maintain test environment strategies and plans, ensuring alignment with project timelines and business goals.
• Collaborate with development, testing, and infrastructure teams to define environment requirements and specifications.
• Coordinate the setup and configuration of test environments to meet project and testing needs.
• Ensure environments are set up with the correct versions of software and configurations required for testing.
• Monitor the availability of test environments, identifying and resolving issues promptly.
• Serve as the primary point of contact for test environment-related issues and incidents.
• Collaborate with Platform Owners, Scrum Masters, developers, testers, and operations teams to ensure effective environment usage.
• Communicate environment status, changes, and issues to stakeholders, ensuring transparency and alignment.
• Troubleshoot and resolve environment issues, coordinating with relevant teams to identify root causes and implement solutions.
• Document and track issues, providing regular updates to stakeholders on status and resolution efforts

You have:

• Bachelor\xe2\x80\x99s degree in information technology, Computer Science, or a related field
• 5+ years of experience in transition management, release management, or a related field
• Strong knowledge of CI/CD pipelines and Azure DevOps.
• Knowledge of transition management software
• Knowledge and understanding of SDLC and ITIL methodologies.
• Experience in the financial industry is desirable.

You are:

• Exceptional communicator \xe2\x80\x93 Great interpersonal skills, with you are comfortable communicating with stakeholders in different levels of the organization. Demonstrate confidence and provide highly specialized technical expertise and advice.
• Organized \xe2\x80\x93 You have the planning and coordination skills to develop operating plans, processes, methods and standards for a unit and to coordinate delivery of programs and services.
• Natural problem solver and decision-maker \xe2\x80\x93 You lead diagnosis of challenges, find business solutions, and assess risks and opportunities. You make timely decisions. business, financial and member impacts, and to identify viable solutions.
• Critical thinker: You understand the big picture objective and able to dive deep into data and details to ensure quality and accuracy of deliverables are met.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don\'t perfectly align with those listed.The salary range for the role is $91,000 to $136,400 and a candidate\xe2\x80\x99s offer is likely to be up to the mid-point of the role ($113,700). The upper half of the salary range is typically reserved for individuals who have demonstrated consistent strong performance in the role and possess a high level of job knowledge and skill.Posting Deadline: Posted until FilledWe offer:

• We are the largest private-sector

in Canada and have been consistently recognized as one of the . * Our permanent employees qualify for attractive benefit packages that can be customized and changed each year to meet their evolving needs.

• New employees receive between three to four weeks of vacation allowance per calendar year, and the number of vacation days grows \xe2\x80\x94 to a maximum of six weeks per year \xe2\x80\x94 as their length of service increases. In addition, full-time, permanent staff may be able to purchase extra days of vacation through our flexible benefits package.
• In addition to the 10 statutory holidays in British Columbia, Vancity provides an additional three statutory holidays. We offer care days for periods of short-term personal illness or emergency family illness, plus opportunities to take unpaid leave for a variety of reasons.
• Our health care & dental benefits offer three levels of health care and dental coverage for you to select from. These benefits will also be effective immediately based on your hire date.
• We understand that retirement means different things to different people and at Vancity we will offer you a Defined pension plan that pays you a retirement income for life.

Please note that all shortlisted candidates for this role will be required to complete a background check which includes employment verification, credit check, and a criminal record check. Vancity is an inclusive and equitable employer and actively seeks to advance racial equity, inclusion and belonging across the organization. Vancity offers required accommodations in all stages of the recruitment process. If you require an accommodation, please advise us, and we will work with you to meet your needs.

Vancity