Job Description

Company DescriptionAt Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada\'s preeminent leader in delivering top quality sport and entertainment experiences and one of North America\'s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League\'s Toronto Maple Leafs, the National Basketball Association\'s Toronto Raptors, Major League Soccer\'s Toronto FC, the Canadian Football League\'s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.Maple Leaf Sports & Entertainment (MLSE) is seeking a dynamic and experienced Manager - Security Operations to join our team. Reporting to the Director of Corporate Safety Programs and Security Operations, this role is responsible for overseeing two critical components of our security operations: Event Security Staff, who work during events, and Facility Security Staff, who provide 24/7 coverage. The Manager will ensure the efficient and effective operation of our security teams, and they will play a crucial role in training and supervising staff.

• Assists with the hiring of all Event Security Staff and Facility Security Staff in conjunction with the Manager, Security Planning.
• Oversee and provide leadership to both Event Security Staff and Facility Security Staff.
• Implement and deliver comprehensive training programs for all security personnel as developed by the Manager, Security Planning.
• Conduct regular evaluations and performance assessments to ensure staff are well-prepared and meet operational standards.
• Manage 24/7 Facility Security Staff responsible for patrolling, and providing access control at facility entrances.
• Responsible for the coordination of Facility Security Staff working within the Integrated Operations Centre (IOC), which monitors CCTV systems, CCURE Access Control system, and other building operations systems.
• Coordinate and supervise Event Security Staff during events, including concerts, games, and other large gatherings.
• Manage the implementation of security plans, pre-event briefings, and response to security incidents as required.
• Manage the delivery of emergency response protocols and procedures for safety and security incidents.
• Act as a key point of contact during safety and security emergencies, collaborating with internal stakeholders, law enforcement, and other relevant entities as required.
• Participate in tabletop and live exercises as required, including the development of exercises as the subject matter expert in security operations.
• Ensure that all security operations are in compliance with relevant laws, regulations, and league and industry standards.
• Prepare and submit reports on security incidents, trends, and operational performance to senior management.
• Foster a culture of teamwork, accountability, and professionalism within the security teams.
• Promote a safe and secure environment for all employees, visitors, and patrons.

QualificationsNote: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Bachelor\'s degree or diploma in a related field is preferred.
• A minimum of 5 years of experience in security operations, with at least 2 years in a supervisory or management role.
• Experience in event security operations is an asset.
• Knowledge of CCTV systems, access control systems, and emergency response protocols.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Familiarity with local laws and regulations related to security operations.

Additional InformationApply by: July 23rd, 2024We thank all applicants for their interest, however, only those selected for an interview will be contacted.At MLSE, we are committed to building an equitable, diverse and inclusive organization.We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

MLSE