Job Description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
Sales Manager
The Sales Manager leads a team of sellers that drive the customer experience and achieve all sales targets while providing an engaging employment experience.
Specific responsibilities include (but are not limited to) the following:
Achieve sales targets for the area of responsibility
Achieve customer service targets and resolve difficult customer issues
Recruit, select, hire and on-board the best talent
Lead, motivate, and retain a team of high-performing employees
Work in collaboration with other store managers to deliver seamless sales/service to customers
Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
Model leadership behaviours that promote a culture of open communication, employee development and trust
Maintain all Health & Safety practices to code
Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.
Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
Lead team to develop, maintain and grow an active store client base
Implement customer relationship and Loyalty management programming
Serve as manager-in-charge (MIC) of the store as required
Maintain high standards of merchandise presentation at all times
Regularly evaluate inventory performance and develop strategies for improvement
Participate in and influence the development of store seasonal plans
Identify opportunities to drive business
Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs
Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service
Comply with all Health & Safety policies and requirements
The ideal candidate:
5 + years supervisory experience with accountability for driving sales
Proven track record of exceeding sales and profit targets
Early adopter / change initiator
Retail selling experience in a luxury environment preferred.
Entrepreneurial spirit
The measures of success:
Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients
Directeur(trice) de vente
Le(la) directeur(trice) de vente dirige une equipe de vendeurs qui stimule l'experience client et realise les objectifs de ventes, tout en procurant une experience d'employe engageante.
Les responsabilites specifiques comprennent ce qui suit, sans toutefois s'y limiter :
Realise les objectifs de ventes pour les domaines de responsabilites multiples
Accomplit les objectifs de service a la clientele et repond aux preoccupations des clients
Recrute, selectionne, embauche et integre les meilleurs talents
Dirige, motive et conserve une equipe d'employes au rendement superieur
Collabore avec des directeurs d'autres magasins pour realiser des ventes et offrir un service a la clientele efficaces
Communique les normes, parametres et objectifs de rendement aux employes et fournit de l'encadrement quant aux comportements favorisant la realisation de ces objectifs
Adopte les comportements de leadership qui promeuvent une culture de communication ouverte, le perfectionnement des employes et la confiance.
Maintient toutes les pratiques de sante et securite conformement au code de conduite
Supervise le programme des conseillers a la vente designes/conseillers experts designes (CVD/CED) pour les rayons assignes; collabore avec les fournisseurs pour les SIP, les objectifs, etc.
Reconnait et recompense le rendement extraordinaire; donne sa retroaction et met au point des plans d'amelioration du rendement pour les employes dont le rendement est insuffisant
Amene l'equipe a elaborer, mettre a jour et accroitre une base de clients actifs
Met en place des programmes de gestion des relations clients et de fidelisation
Agit a titre de directeur en devoir (DED) du magasin, au besoin
Instaure des normes elevees en matiere de presentation des marchandises en tout temps
Evalue sur une base reguliere le rendement du stock et cree des strategies d'amelioration
Participe au developpement et influence les plans saisonniers du magasin
Identifie les possibilites de stimuler les activites
Gere les budgets de masse salariale tout en offrant des niveaux appropries de couverture en tout temps afin de repondre aux besoins de l'entreprise
Maintient une sensibilisation operationnelle au quotidien des concessions en magasin afin d'assurer un service a la clientele uniforme
Se conforme aux politiques et exigences en matiere de sante et securite
Le(la) candidat(e) ideal(e) doit posseder :
Un minimum de 5 annees d'experience dans un poste de supervision avec la responsabilite de stimuler les ventes
De l'experience eprouvee a depasser les objectifs relatifs aux ventes et aux profits
La capacite d'adopter/d'initier rapidement les changements
De l'experience de vente au detail, de preference dans un environnement de luxe
Un esprit d'entreprise
L'evaluation du succes :
Contribution aux objectifs financiers
Objectifs individuels lies a la realisation des objectifs du rayon
Retroactions des clients internes et externes
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Echelle salariale a l'embauche :
$63,700.00 - $107,000.00 / 63.700,00$ - 107.000,00$ (per year / par an)
Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La remuneration finale pour ce poste sera determinee sur la base des competences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'evaluation de sa contribution au poste a l'issue de la procedure d'entrevue. La fourchette indiquee est la fourchette de depart pour ce poste. Les offres peuvent varier en fonction de l'experience, des qualifications, du rendement et des conditions du marche local. Nous nous efforcons d'offrir une remuneration competitive qui corresponde a la contribution du candidat a notre equipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre tres convoitee remise d'employe.

Skills Required