Job Description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada\'s preeminent leader in delivering top quality sport and entertainment experiences and one of North America\'s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League\'s Toronto Maple Leafs, the National Basketball Association\'s Toronto Raptors, Major League Soccer\'s Toronto FC, the Canadian Football League\'s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.



The Sales Manager will be responsible for developing new strategic ticketing and events initiatives, leading a group\'s book of business, and playing an integral role in directly leading a group of Account Executives, Account Managers and Assistant Managers to achieve our department objectives. The primary focus of this role will be to plan and execute Toronto FC & the Toronto Argonauts ticketing events playing out of BMO Field.

Working in partnership with the sales leadership group, this person brings an innovative approach to problem-solving and adapts quickly in a fast-paced environment. This person has demonstrated outstanding leadership, communication and organization skills and is driven to help people achieve their goals.

• Encourage and cultivate an environment of equity where the team feels safe to be themselves, valued for their contributions, can do their best work and have fun doing it
• Lead the conceptualization, development, and execution of new group sales initiatives
• Implement new sales campaigns, including developing email communications in Trello and collecting campaign metrics in Salesforce
• Support Account Executives and Account Managers in their onboard training, and their professional growth and development
• Facilitate 1-on-1 functional coaching, quarterly calibration and annual performance reviews
• Work in conjunction with the entire Ticket Sales and Membership teams to reach department goals and objectives
• Fulfill match day responsibilities for both Toronto FC & Toronto Argonauts, including but not limited to greeting clients, helping with lead prospecting initiatives and managing on-field group activities (pre and post-game)
• Meet or exceed quarterly and annual Ticket Sales & Service revenue targets and objectives, maintaining a dedicated book of business
• Research, build and implement group sales programs with non-profits, youth soccer leagues and businesses around the Greater Toronto Area
• Provide outstanding service through outbound calling campaigns and client meetings
• You will need to be prepared to shift focus as the demands of the business evolve. This could include helping with \xe2\x80\x9cBig Events\xe2\x80\x9d such as MLS Cup and Grey Cup celebrations

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Outstanding team player and ability to thrive in a fast-paced, entrepreneurial environment where quality, innovation and customer service are critical to organizational success
• Previous experience in developing sales and service relationships with a history of achieving sales targets
• Strong process orientation with the ability to gather support from peers and partners to inspire change and new programs
• Previous experience within the hospitality industry
• Prior experience using Salesforce is an asset
• Ability to mentor/lead/inspire people authentically and customized to their unique needs and perspectives. You are flexible with divergent thoughts and adopt team candor to build an inclusive culture and champion engagement
• Superior oral and written storytelling and communication skills, including expertise in the interpretation and presentation of results to a wide range of audiences
• Proven creativity in problem-solving and innovation
• Available to work evenings, weekends and holidays as required
• Not a requirement but a benefit:
• Knowledge of the ticketing systems operations
• Strong database within sports and or entertainment and premium industries

Additional Information

Apply by: October 4, 2023

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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