Job Description

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada\'s preeminent leader in delivering top quality sport and entertainment experiences and one of North America\'s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League\'s Toronto Maple Leafs, the National Basketball Association\'s Toronto Raptors, Major League Soccer\'s Toronto FC, the Canadian Football League\'s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.



Leveraging 10 years of expertise as ESPN\'s #1 sports bar in North America, ARENA is a sports haven that features Toronto\'s largest screen, a DJ booth and a 100-foot bar. Experience the most thrilling match-ups played out on a supersized, 39-foot HD screen, broad casting every sport played on the pitch, court, field and ice. It\'s by far the best place to watch sports outside of the stadium.

RESTO offers an upscale lounge experience dedicated to quality food and entertainment. With a premium design, a 30-foot bar as a centerpiece, a stage dedicated to live music, a VIP room and private suites, RESTO is the ultimate place for a business lunch, an after-work get-together with friends or a weekend date. Conveniently located beside Scotiabank Arena in the heart of Toronto\'s Sports and Entertainment district, RS caters to sports fans as much as music and entertainment fans. With a new, modern design featuring premium styles and materials, an upscale menu offering hand-selected, local and seasonal ingredients and a new atmosphere, RS is a unique take on the traditional sports bar.

As a valuable member of , your leadership, passion and commitment to teamwork will contribute to inspiring others, ensuring MLSE\'s quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.

• Lead a service team in the front of house area of Real Sports.
• Provide leadership and direction by handling standards of quality, service, safety and profit.
• Supervise, train, develop, and motivate the Supervisor and front of house Service teams.
• Perform inventory checks and maintain proper stock.
• Assist in expediting food orders to the dining room.
• Resolve order discrepancies quickly and effectively.
• Supervise the floor during service; respond to customer concerns.
• Ensure closing duties are completed in an accurate manner.
• Document service issues and resolutions.
• Assist with the development of business plans and implement strategies in compliance with the approved plan.
• Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
• Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, mentorship, counseling and discipline.
• Lead by example in team management and development, utilizing a \xe2\x80\x9cone team\xe2\x80\x9d approach; ensure departmental integrity and winning vision are intact.

Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

• Proven leadership experience in a high-volume restaurant or bar environment
• Bachelor\'s Degree, Diploma or equivalent in Business or Hospitality
• Ongoing awareness and responsiveness to guest service
• Confident user of MS Office, inventory and POS programs
• Experienced with operational budget management and cost control measures
• Exceptional interpersonal, presentation and communication skills
• Demonstrated ability to build and develop professional relationships
• Ability to communicate, motivate and lead effectively
• A proactive approach toward day-to-day activities and shifting demands
• An effective problem solver, driven by results and alert to change
• Shown to perform well under pressure; manage and lead multiple priorities simultaneously
• Trained in WHMIS, Smart Serve, ServSafe, NFSTP or equivalent
• Skilled knowledge of food, wine, beer and spirits
• Flexibility to work evenings, weekends and holidays as the need arises
• A winning attitude

Additional Information

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email . Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

MLSE