Job Description

Who is PBC Solutions?

PBC Solutions Ltd. is a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross). Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners Advanced Solutions (which is our information management employer), NTT DATA, and EY.

Starting in the spring of 2023, PBC Solutions will administer Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs.

Position Summary

Under the general direction of the SVP, Operations & Chief Services Offer, the Manager, Risk & Compliance plays a key role in implementing, maintaining, and enhancing the Enterprise and Operational Risk Management framework and activities.

Primary Duties

Risk Management

• Develops and supports the implementation and continuous improvement of the Enterprise Risk Management framework and an OSFI E-21 compliant Operational Risk Management framework, and ensures appropriate processes and procedures are in place to mitigate and address risk exposure and rectify incidents or issues.
• Manages the process, events and activities necessary to effectively identify, assess, measure, monitor and report on PBC Solutions\xe2\x80\x99 major risks and overall corporate risk profile.
• Acts as the subject matter expert and system administrator for the risk module of the Governance, Risk, Compliance system and utilizing the system in the day-to-day risk management activities.
• Supports the SVP, Operations & Chief Services Officer in managing the Business Continuity Management (BCM) program and act as the BCM coordinator.
• Uses superior judgement to communicate sensitive information and effectively persuade and negotiate with stakeholders.
• Independently identifies, evaluates, and prioritizes key risks that may impact the company. These risks may include changes in financial markets, threats from project failures, legal liabilities, accidents, and cyber attacks.
• Coordinates strategies, systems and processes to effectively and proactively reduce risk with business units by testing various control processes and performing periodic risk assessments to ensure compliance with the Enterprise Risk Management policy.
• Ensures that exposure to risk is being actively managed by the risk owners and feedback/emerging trends are surfaced and proactively addressed.
• Applies technical and analytical expertise on subject matters regarding new or changing industry or regulatory practices, partnering with legal, compliance, internal audit, and other stakeholders where appropriate to ensure full understanding of all relevant issues and opportunities.
• Enables the Risk Management Committee and other key business stakeholders to understand the Enterprise Risk Management capability development program and day-to-day processes, procedures and behaviours associated with effective risk management.
• Supports business units to communicate, promote, implement, monitor and assess Enterprise Risk Management development initiatives and operational management activities.
• Designs, monitor, and reports Key Risk Indicators across the business units

Reporting and Decision Management

• Coordinates and compiles risk reports and information dashboards for the Board, Executive Leadership Team and the Risk Management Committee providing key information and explicitly surfacing key decisions required.
• Supports the design and implementation of risk management/reporting tools.
• Assists internal and external stakeholders in responding to risk related audit findings in a timely manner and reports on the progress of these audit items.

Education and Development

• Develops and assists the CCRO in training, developing and appraising the capabilities of the Risk Management Committee Members to maintain sound effective relationships and to lead and respond to industry, regulatory and corporate developments and changes affecting the business.
• Facilitates the delivery of Risk Management training to the business and promotes a culture of risk awareness across all relevant departments.

Required Experience

• Minimum 7 years\xe2\x80\x99 financial services/insurance industry experience
• Minimum 4 years\xe2\x80\x99 experience in enterprise risk and/or operational risk ideally in the financial services/insurance industry
• In depth prior experience in a risk management role
• Experience in using and managing GRC software (experience with Resolver GRC is an asset)
• Project or program management experience

Required Qualifications

• Bachelor\xe2\x80\x99s degree preferably in Business, Finance, or a related field.
• Specialized risk and compliance-related education, training, and certifications preferred.
• Formal Risk Management certification preferred

Required Competencies

• Strong working knowledge of OSFI Guidelines, specifically E-19 and E-21.
• ORSA reporting experience is highly desired.
• Experience in supporting the business to formulate and monitor the risk appetite and risk tolerances.
• Strong business acumen and ability to relate risks to business strategy and tactics.
• Ability to effectively communicate and convey ERM related concepts in a concise, coherent and accurate manner to various business units and levels of management
• Excellent analytical, problem-solving and report writing skills
• Strong leadership, communication, influencing and collaboration skills
• Ability to apply practical judgment

What\'s in it for you

We offer market competitive total compensation, including an annual incentive bonus plan, a robust modular health & dental benefits, with flexible options that will meet you and your family\'s needs. We also offer a generous paid leave policy and a Defined Benefit Pension Plan (PSPP), for all eligible employees.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to hr@pbcsolutions.ca

Does this opportunity resonate with you? Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you\'ve found your ideal work environment - Apply today please! We\'d love to talk with you to explore this opportunity further with you.

Please note you will be required to undergo a background check in accordance with PBC Solutions policies.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

PBC Solutions