Job Description

Job Requisition Id: 173343
Business Function: Retail
Primary City: Toronto
Other Location(s):GTA
Province: Ontario
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level: CPMGB02
Number of Vacancies 1
Job Closing Date (MM/DD/YYYY): 09/22/2023



Manages all aspects of Retail Outlets (Corporate Post Offices and/or Dealers) within a District including: Business Growth, Sales, Merchandising, Customer Service, Operations Integration, Compliance and Community Relations, with a goal to achieving financial and service quality targets, along with peak period readiness. Develops high performance store teams by acting as a coach and mentor for corporate employees and Dealer postal managers and counter staff.

Job Responsibilities

Below are the main job requirements and responsibilities for the Manager, Retail Business.

• Maintains an up-to-date view of performance, sales, training, operating and financial control of all Retail Outlets within his/her territory. Manages the overall financial performance of corporate post offices, including labour costs, revenue and expense planning and reporting and inventory management. Analyzes results develops and implements remedial action plans and strategies when shortfalls are identified or opportunities develop.

• Develops and implements strategies to generate new business based on strategic selling techniques. Ensures revenue and expense targets integrate with overall Retail and Corporate business plans. Develops market for current and new non-traditional postal products by leveraging the experience of Marketing and Merchandising Specialists, identifying opportunities, ensuring strong in-store execution and coaching of counter staff in the development of sales skills. Maintains a network of contacts in the small business community to generate business opportunities

• Promotes customer perception of corporate products and initiatives to ensure price and service competitiveness. Promotes customer feedback through Customer Satisfaction Receipt Survey tool to identify opportunities to improve service and responds to all Customer Relationship Management tickets. Responds to requests from the Office of the Ombudsman for the territory in a timely manner.

• Opens and closes Retail Outlets in accordance with corporate policies and procedures, with constant regard for service, accessibility and Corporate image. Is accountable for ensuring the business partner\'s compliance to the dealership agreement, leveraging the business letter and National Account escalation process when applicable and taking corrective action up to and including the default process if required.

• Manages Corporate Post Office employees through a team-based approach including: coaching, career development, training and performance management ensuring adherence to applicable collective agreements. Works with stakeholders such as HR, LR, Production Control and Reporting to apply and promote good management practices. Hires, promotes and releases employees within area managed as required.

Job Responsibilities (continued)

• Establishes and builds relationships with Dealers, identifying potential business opportunities and implementing agreements in accordance with the Market Review Process. Negotiates with Dealers achievable targets and agreed upon action plans. Supports Dealers in their marketing programs and integrates mutually beneficial Retail Business marketing and advertising programs. Serves as a primary point of contact for Dealers for all retail sales issues requiring immediate remedial action.

• Implements Corporate Retail Sales programs and where appropriate recommends changes to Corporate Retail Sales and Merchandising in order to protect and expand the Corporation\'s business with its Retail Dealers and contribute to the development of Corporate policies governing the development and operation of the Retail Dealer Network. Works collaboratively with the Retail Network team on decision-making relating to call-for boundaries.

• Manages all integration points between Retail and Operations in order to meet operating targets, Employee and Customer Satisfaction indices, peak period readiness and to support the achievement of overall profitability. Ensures that Mail Operations policies and practices are adhered to (e.g. sortation to lock boxes, delivery standards, call-for practices, scanning procedures, correct mail make-up, etc.).

• Maintains an in depth knowledge of the Retail Business including all aspects of products, marketing strategies, sales campaigns, contracted retail post office agreements, compensation, operations and associated, merchandising, operating policies, procedures, systems and standards. Conducts annual Financial Control Review Audits to ensure compliance to all Retail and Operating Standards.

• Ensures territory readiness for peak season volumes through detailed planning and execution of the following strategies; backroom optimization, random put-away, temporary call-for carding changes, use of Corporate assets such as Corporate stores or depot caller windows to temporarily expand service, the implementation of seasonal entry level stores/call-for service pick-up points and if required, the execution of seasonal Corporate pop-up stores to ensure market capacity for volume growth. Works collaboratively with the Retail Network team to ensure peak season planning requirements such as technology are addressed.

Qualifications

Education

• Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training

Experience

• 3 to 5 years of relevant functional experience
• 2 or more years\' experience managing people
• One or more years of experience in a unionized environment an asset
• Retail territory management experience preferred.

Other Candidate Requirements

• Proficient computer skills and competent with Microsoft Office programs
• Excellent team building and leadership skills and experience
• Sound organizational, analytical, judgement and decision-making skills with proven abilities in problem solving
• Strong interpersonal skills with an ability to build and maintain relationships
• Strong oral and written communication skills

Other Information

In addition to a permanent position, there is also a 6 month term position available.

Also, candidates who apply may also be considered for an anticipatory additonal term position that may become available in the near future.

Safety Sensitive Positions
This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada\'s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences.

We are committed to employment equity and encourage applications from women, Indigenous Peoples, persons with disabilities and visible minorities.

Conflict of Interest
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message
Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Our Leadership Behaviours
Decision Making - A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner that aligns with the corporation\'s best interests.
Accountability - An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation - A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution - A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People - A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post\'s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety - We are committed to a safe and healthy environment for all our stakeholders.
Customer - We serve Canadians with pride and passion.
Respect - We treat each other with fairness and respect.
Integrity - We act responsibly and with integrity.
Transformation - We will innovate and transform to win in the marketplace.

Canada Post