Job Description

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Closes: August 5, 2025

Position Title:

Manager, Residence Operations

Office:

Residences and Student Operations

Supervisor

Director of Residences and Student Operations

Hours:

35 hours per week (flexible schedule required; some evenings and weekends may be required with seasonal periods that involve longer working hours). This is an in-person position.

Compensation:

$103,665-$110,000

Pay Band:

PM3

Terms:

Full-time permanent position (in-person)

Posting Date:

July 21, 2025

Closing Date:

August 5, 2025

Apply to:

hr.stmikes@utoronto.ca

Attention: Human Resources

(please include your full name and position title in subject line of email when submitting resume and cover letter). Informal inquiries: irene.morra@utoronto.ca

ABOUT ST. MICHAEL'S COLLEGE

The University of St. Michael's College boasts a diverse and vibrant community of over 5,400 undergraduate students registered within the Faculty of Arts and Science at the world-renowned University of Toronto.



The College is home to students enrolled across a full range of the undergraduate courses and programs offered in the Faculty of Arts and Science. It also sponsors four acclaimed interdisciplinary programs (Book & Media Studies, Celtic Studies, Christianity and Culture, Medieval Studies) and numerous first-year courses. These courses and programs are open to all students in the Faculty of Arts and Science and are grounded in the interdisciplinary strengths, intellectual history, and special collections and resources housed within the College.



St. Michael's is home to one of the busiest and most popular libraries on the St. George campus; to an acclaimed art collection; to a Print Studio featuring a variety of working historic printing presses; to an Academic Success Centre housing dedicated supports in writing, research, and learning strategy; and to a dynamic community of student groups and clubs. It is also home to a recognized community of supportive faculty, fellows, and librarians who teach across various subjects at U of T and who participate actively in the provision of mentorship, research, and co-curricular opportunities for undergraduates.



Located in the downtown core only steps away from the Royal Ontario Museum, Queen's Park, and the two main subway lines, St. Michael's offers a "home away from home" to commuter and resident students alike. The College is well known for its beautiful historic grounds and peaceful campus setting. Home to a variety of residence buildings that range from historic old houses to more modern constructions, it provides a unique residence experience for over 650 first-year and upper-year undergraduate students. It also provides the atmosphere of a friendly and characterful neighbourhood to all students across a variety of spaces that include a library late-night cafe, a Wellness Studio, numerous green spaces, and a basketball court.



Committed to supporting and empowering students in all aspects of their university experience, St. Michael's continues to build upon its informing strengths in teaching and scholarly excellence, academic support, interdisciplinary exploration, and the provision of a close-knit community that recognizes the uniqueness of every student's journey. It thrives on the energy and engagement of a student community encouraged to explore, discover, and apply their learning, ambition, and curiosity to an active engagement with the wider community. Never complacent in this commitment to the student experience and ever-responsive to the enlivening potential of challenge and initiative, St. Michael's is currently embarking upon a renewed investment in key areas of student support.

POSITION SUMMARY

St. Michael's College is seeking an experienced, strategic, and collaborative manager to helm its Residence Operations team.



Under the management of the Director of Residences and Student Operations ("DRS"), the Manager, Residence Operations manages the financial and operational administration of the student residence buildings that comprise the St. Michael's College Student Residences (Historic Houses, Queen's Park Buildings, Sorbara Hall, Elmsley Hall, Upper Brennan, Loretto).



The successful candidate will be acutely aware of and strategically invested in the centrality of the residence operation as a key source of institutional revenue. They will be dedicated to ensuring and promoting the provision of an excellent experience for all student residents. They will lead and manage the residence admissions process to ensure that student residences are filled to maximum capacity every academic year; work closely with Conference Services to collaborate strategically on an occupancy strategy over the summer months; and work across and with units to ensure appropriate policies and procedures relating to residents and residential operations.



In keeping with the strategic imperatives of the role, the successful candidate will represent and act for St. Michael's as a key stakeholder within U of T Housing operations. They will ensure that business processes, systems, and procedures are documented and that they are consistent with College priorities. They will work collaboratively with other College and U of T stakeholders to ensure best practice and to advocate for the important value of the St. Michae's College residential experience to incoming and returning students. They will also ensure that senior management is constantly informed and proactive in relation to potential opportunities, marketing initiatives, and/or improvements in residence operations that might benefit both the student experience and the financial sustainability of USMC.

DUTIES INCLUDE

Residence Admissions and Occupancy

Manage the residence admissions process for the academic year to ensure maximum occupancy and revenue generation. Collaborate with Conference Services to manage summer residency by coordinating and managing the student residence admissions process. In co-operation with the Manager, Residence Life, revise occupancy agreements in accordance with best practice and legal Plan, implement, and monitor enrolment/occupancy strategies ensuring that budget targets are met and maintained. Collaborate with campus partners to assist students who require individualized accommodation. Represent Michael's College on U of T committees and working groups related to admissions, operations, and StarRez management. Work closely with the Manager, Residence Life to ensure timely flagging of any student residents for admissions or re-admissions purposes.

Operations

Work with relevant stakeholders and units to manage the administration of start and end of term procedures (i.e., September move-in, Christmas shutdown, winter semester move-out, summer check-ins/outs). Liaise with Facilities to address deficiencies or damage to rooms, billing students when necessary; liaises with external vendors to arrange for repairs or replacement of furniture stock. Serves as the local StarRez power user for Provide leadership on technological advances in the StarRez software, recommending upgrades and strategic direction to improve efficiency and remain consistent with best practice.

Financial Management

Manage the fees and revenue of the residence operation, including revenue forecasting. Under the management of the Director, Residences and Student Operations, oversee and manage the handling and tracking of expenses within the portfolio. Under the management of the Director, Residences and Student Operations, develop and manage the residence operations budget. In consultation with key stakeholders, update and advertise the Fee Schedules for both the Academic Year and Summer Sessions. Manage any changes to residence charges due to cancellations, withdrawals, room switches, meal plan changes, or refund requests. Strategize and manage miscellaneous revenue generators (e.g., fridge rentals, key card replacements, forfeited deposits, etc.). Strategize and manage recommended strategies to generate new business, funding, and/or partnership

HR Management

Manage the Residence Operations Coordinator (USW) and any casual staff hired within the portfolio. In collaboration with the Manager, Residence Life, devise and deliver material for training residence dons to communicate expectations for operational issues (e.g. expense reimbursements, work orders, etc.). Work closely with the Manager, Residence Life to ensure that procedures and processes are being followed appropriately by dons and, when necessary, that performance issues are documented and addressed by relevant managers. Provide professional development training on StarRez to relevant staff to promote a more cohesive inter-departmental operation. Oversee appropriate access and use of StarRez by other departments and College partners for the purpose of residence operations.

Marketing and Communications

In cooperation with the Manager, Residence Life, oversee communication to the residence population, ensuring that student residents are informed about relevant procedures and updates. Supervise communications by the ROC with current/prospective students and families, as well as current residents. Oversee the updating of the residence section of the website, ensuring that sections relating to residence buildings, dorm rooms, and the meal plan are marketed to their best Develop content for marketing and/or promotional or informational materials including the Residence Handbook. Collaborate with the Registrar's Office, the Manager, Residence Life, and the Residence Operations Coordinator to coordinate scripts and guides for campus tours by request, and tours during the Welcome and Fall Campus days.

Emergency Response

Liaise with support and emergency services when Advise on best practice for incident reporting and documenting conduct cases through StarRez.

QUALIFICATIONS

Bachelor's degree. Graduate degree considered an asset.

EXPERIENCE

Minimum three years' work experience in an operational capacity at a post-secondary institution, ideally within the field of residence life or operations. Demonstrated experience in the fiscal budgetary management of revenue of at least $5 million. Proven experience in the creation and implementation of departmental standards, processes, and procedures. Demonstrated experience in strategic planning and operations. Previous experience in human resources management, including hiring, training, performance evaluation, and employee development, preferably in a unionized context. Experience in stakeholder relationship management, including maintaining positive relationships with students, staff, and external partners. Knowledge of equity, diversity, and inclusion principles and practices in a higher education setting. Experience in data analysis and financial reporting. Experience in management of confidential information.

SKILLS

Strong strategic planning and operational management skills, with the ability to set priorities and achieve short- and long-term goals. Excellent communication skills in English, both written and verbal, with the ability to articulate complex information clearly and concisely. Ability to make and communicate informed financial and operational decisions. Exceptional technical proficiency in relevant software systems, including StarRez, Microsoft Office Suite, and other data analysis and reporting tools. Exceptional interpersonal and collaborative skills, with the ability to build rapport across departments and stakeholder interests. Analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations for continuous improvement. Strategic thinking and problem-solving abilities, with a focus on identifying opportunities, mitigating risks, and achieving organizational goals. Organizational and time management skills, capable of managing multiple priorities and deadlines simultaneously. Knowledge of and ability to act immediately according to crisis management and emergency response procedures. Proficiency in equity, diversity, and inclusion initiatives and strategies. Ability to develop and deliver training for students and staff. Demonstrated project management skills with an ability to meet deadlines and manage a competing set of priorities with equanimity and efficiency. Ability to edit and add content in WordPress preferred.

We thank all applicants for their interest. Only those considered for an interview will be contacted.


The University of St. Michael's College is strongly committed to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous/Aboriginal people of North America, persons with disabilities, LGBTQ persons, and others who may contribute to further diversification of ideas. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


If you require accessibility accommodation, please contact Human Resources at 416.926.7101 or

hr.stmikes@utoronto.ca

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Department Residences and Student Operations