Job Description

Job Type: Permanent
Reference code: 120394
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Be encouraged to deepen your technical skills...whatever those may be.
• Partner with clients to solve their most complex problems
• Experience MyFlex and an agile work environment where work is what you do not where you do it

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What will your typical day look like?

The successful candidate will Manage a team responsible for day-to-day operations of our real estate technologies across Canada including Audio/Visual systems, Video Conferencing, physical security systems, digital signage, and other collaboration tools.

Key Responsibilities:

• Lead a team responsible for providing operational support of services related to Real Estate Infrastructure including but not limited to all audio-visual, videoconferencing, and physical security systems
• Proactively monitor and manage audio-visual, videoconferencing, and physical security systems
• Monitor the ticket queue to ensure service thresholds and priorities are maintained
• Engage with 3rd party service providers as and when required to facilitate contracted work and or break/fix activities
• Develop and maintain documentation on systems management and operational procedures
• Identify and implement operational efficiencies to maximize technology uptime and to elevate the end user experience
• Produce monthly key performance indicator reports for supported technologies in meeting and collaboration spaces
• Provide key inputs into designing and creating roadmaps for collaboration technologies
• Assist in the installation, configuration and deployment of audio-visual, videoconferencing, and physical security solutions
• Collaborate with other teams as required to create and maintain an environment that aligns with technology, real estate and talent strategic priorities and standards
• Manage and document system configurations following ISO 27001 standards
• Follow operational policies and processes that are compliant with ITIL standards
• Participate in change control activities
• Ensure the compliance to our security standards including patching compliance, hardening practices, and identity management controls across all systems that are owned by the Real Estate Infrastructure team

About the team

The Information Technology Services department of Deloitte is seeking to fill a Manager role in the Real Estate Infrastructure - The Operations team supporting our office technologies. This person will report to the Sr Manager of the Critical Infrastructure team and will work in a group setting alongside specialists in other infrastructure disciplines including networks, storage, virtualization etc.

Enough about us, let's talk about you

• The Strong leadership skills to be able to effectively lead a team with diversskill setsts in a highly dynamic environment.
• Must be fully fluent in written and spoken English
• Completed a post-secondary program, preferably in computer science or a related discipline
• Minimum 5+ years supporting audio-visual systems
• Demonstrated customer service orientation with exrelationship-buildingp building abilities
• Understanding of Audio/Visual systems including but not limited to Crestron, BiAMP, Poly, Microsoft, and Kandao
• Strong experience with collaboration tools including Microsoft Teams and Zoom
• Strong analytical skills for troubleshooting incidents and performing root cause analysis
• High degree of pro-active initiative, drive, self-motivation, ability to learn, responsiveness and good judgment
• Ability to effectively prioritize and execute tasks around changing priorities
• Able to work effectively in a virtual team-based environment
• Team player, able to work collaboratively at all levels of the organization and build partnerships with cross-functional teams spanning multiple services
• Excellent communication, organizational, planning, influence, and follow-up skills
• Excellent technical documentation skills
• Professional attitude
• Able to work overtime when required

NOTE: Travel is "minimal to no travel" for this position

Nice to have

• ITIL certification
• Fluency in French language

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Metis, and Inuit peoples. We are all Treaty people.

Job Segment: Operations Manager, Developer, Computer Science, Virtualization, User Experience, Operations, Technology

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