Job Description

Description :

Position Title: Manager, Quality Assurance

Division: Digital & Innovation

Reports To: Director, Quality Assurance

Location: Toronto, Yonge & Eglinton (on the Yonge subway line)

TVO Media Education Group ( ) is a social impact organization at the intersection of digital learning, journalism, and immersive storytelling. As creators of award-winning content, we are on a journey to build a more informed, knowledgeable, and educated Ontario. We are unapologetic about our purpose \xe2\x80\x94 everything we do is about inspiring learning that changes lives and enriches communities. That is our why.

A Culture of Inclusion and Belonging

At TVO we welcome the unique contributions that you can bring. We foster an environment where everyone is heard, feels valued and has an equal opportunity to reach their full potential. We are committed to learning, and we learn better together with a diverse team of employees that are respected, valued, and encouraged to bring their authentic selves to work every day. With this goal in mind, at TVO we celebrate individual differences, knowledge, self-expression, and talent. At TVO, we recognize the importance of using anti-oppression practices, both within our organization and in our content.

We encourage applications from those belonging to underrepresented groups as well as all other qualified candidates.

Who We Are

As part of an ambitious new strategic vision, TVO.me is transforming itself and the digital learning and media landscapes. We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change. We understand and celebrate that we are better together.

We are proud to be named a Greater Toronto Top Employer of 2023, recognized for our work-life balance, mental health supports, company culture and flexibility. This is a testament to the impactful work we do for Ontarians everyday. It is also a reflection of how quickly we have responded to employee feedback about how, when and where they want to work.

The opportunity:

Are you a champion of quality striving to understand end-users and ensuring software delivery of highest quality standards? As a leader, are you excited about nurturing and growing a dynamic team of QA Analysts and Automated Test Developers? Are you energized by being on top of latest cutting-edge technologies, embracing latest QA tools, applying best practices, and fostering a culture of excellence and continuous quality improvement? TVO\xe2\x80\x99s digital mandate requires a QA Manager to support our growing QA team working on ensuring quality for our Digital Learning initiatives as well as our Media products.

Key Responsibilities:

Strategy & Planning:

• Lead the development, establishment, and enforcement of quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.
• Develop methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality.
• Develop change control processes, practices, and guidelines for new and existing technologies.
• Ensure that software quality measures comply with regulatory standards, industry standards, and accepted best practices.
• Direct the analysis of formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws.
• Direct the analysis of documentation and technical specifications for any new application under deployment or consideration to determine its intended functionality.

Acquisition & Deployment

• Assess and guide the selection and appropriate usage of automated test tools and data collection tools.
• Review test plans and scripts that team develops for tracking defects and fixes in product development, software application development, information systems, and operations systems.
• Apply established metrics to determine the readiness, quality, and operability of software, systems, and products due for release to customers and/or within TVO.
• Communicate test progress, test results, and other relevant information to project stakeholders and executive management.

People Management

• Manage all members of the quality assurance team, and ensure that deadlines are met by working closely with product/development managers and following the software development framework
• Train, coach, and mentor QA staff and other junior staff members.
• Cultivate and disseminate knowledge of quality assurance best practices.

What you will bring to TVO:

• College diploma or university degree in software engineering, computer science, or business administration and/or 3 - 5 years equivalent work experience.
• 3 years direct experience in overseeing the design, development, and implementation of quality assurance standards for software testing.
• 3- 5 years direct experience as a QA Manager/ QA Lead for major application integration and/or major application product release.
• At least 2-3 years direct experience managing all aspects of a QA team.
• Strong knowledge of system testing metrics, best practices, and methodologies.
• Familiarity with latest automation frameworks and coding languages e.g. Javascript, cypress, Java, etc.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
• Proven data analysis, data verification, and problem-solving abilities.
• Experience with statistical reporting and analysis.
• Good project management skills and/or substantial exposure to project-based work structures.
• Excellent understanding of the organization\xe2\x80\x99s goals and objectives.
• Excellent written and oral communication skills.
• Excellent coaching, listening, presentation, and interpersonal skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Able to prioritize and execute tasks in a high-pressure environment.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

To learn more about us and our culture, please visit us at https://www.tvo.org/about/work-at-tvo.

TVO.me & YOU

We are a learning organization. It is at the core of everything we do, and each individual at TVO.me invests deeply in our own learning while elevating each other\xe2\x80\x99s knowledge. Whether through peer-to-peer learning, workshops or lunch and learns, who make up a team transforming the digital learning and media landscapes. (benefits, remote work, vacation pay)

At TVO.me, we roll up our sleeves every day, adapting to change, and working cross functionally with great teams and experts in their respective fields. Collaboration is the fuel of our organization and what enables our progress.

We would be thrilled to have you join us. We\xe2\x80\x99re a tight-knit community \xe2\x80\x93 whether you are a rookie or a seasoned veteran, you will get to meet, work with, and be supported by diverse colleagues at all levels. Maybe you\xe2\x80\x99ll even get to meet Polkaroo!

Come build with us.

TVO Media Education Group is funded primarily by the Province of Ontario, and is a registered charity supported by thousands of sponsors and donors. Find and follow us on: YouTube (@TVO), Twitter (@TVO), Facebook (@TVO), and Instagram (@WeAreTVO).

We invite you to submit your application by June 25,2023 at 5:00 p.m. Not sure you have everything we\xe2\x80\x99re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at .

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to .

Behaviors : Thought Provoking: Capable of making others think deeply on a subject

Motivation : Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

TVO