Job Description

• Job ID: 43000
• Job Category: Finance, Accounting & Purchasing
• Division & Section: Purchasing & Material Management, Finance (Accounting & Purchasing)
• Work Location: 100 Queen Street, City Hall, Toronto, ON.
• Job Type & Duration: Permanent, Full time, Hybrid
• Salary: $122,000.00 - $158,105.00
• Shift Information: Monday to Friday, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 04-Dec-2023 to 18-Dec-2023

Manager, Purchasing Client Services

When you join the City of Toronto as Manager, Purchasing Client Services you\'re taking the opportunity to make your mark in promoting best practices and ensuring efficient processes conducive to meeting quality, price and delivery objectives and, ultimately, client satisfaction.

Reporting to the Senior Manager , Purchasing and Materials Management, you will manage the procurement of resources, materials, equipment and/or services for various City of Toronto divisions, and, from time to time, other City Agencies or Corporations. This leadership role calls for progressive management experience in purchasing and related operations, within the public or private sector, a technical understanding of purchased goods and services, and the ability to negotiate and manage complex purchasing contracts, liaise with multiple stakeholders and meet competing deadlines.

RESPONSIBILITIES:
Your primary responsibilities as Manager of Purchasing Client Services will be varied. Specifically, you will:

• Establish purchasing procedures and controls at the unit level that are consistent with corporate and divisional purchasing policies and guidelines.
• Manage and conduct negotiation of purchasing contracts from outside suppliers, consistent with quality standards and specifications.
• Identify appropriate sources, interview sales representatives and visit supplier plants, to ensure the selection of reliable sources of supply, and that harmonious relations with vendors are established and maintained.
• Manage the proposal, quotation and tendering process, including the preparation of requests for written quotations, proposal calls and price agreements, and the preparation, completeness and advertising of tenders.
• Implement Service Level Agreements in conjunction with client groups, to ensure that the expectations of the client and of the Purchasing & Materials Management Division are mutually understood and managed, monitor performance with regard to the Service Level Agreement and initiate corrective action, as required.
• Cultivate a culture of continuous improvement within the Unit, evaluating program delivery on an ongoing basis in consultation with staff, senior management, service users and partners, and implementing and managing change that improves effectiveness and efficiency.
• Troubleshoot issues, create and implement solutions, and escalate appropriate cases requiring additional attention.
• Establish working relationships and manage communication with clients in identifying specific needs, seasonal requirements and constantly changing market trends.
• Work to develop positive working relationships with all stakeholders, and establish and maintain a one-stop-shopping approach, ensuring that issues or concerns are addressed and problems resolved.
• Ensure that the client is thoroughly educated and aware of processes and requirements related to corporate and divisional purchasing policies and procedures.
• Manage the day-to-day operation of all assigned staff, including scheduling, assigning and reviewing work, monitoring and evaluating staff performance, approving salary increments, recommending disciplinary action, and performing staff recruitment and selection.
• Manage, motivate and train Unit staff, fostering innovation and ensuring effective teamwork, high standards of work quality and organizational performance, and continuous learning.
• Identify and implement innovative solutions and processes that advance the organization and improve service to clients or customers.
• Negotiate with suppliers and purchasing managers on behalf of the client to resolve problems on price, delivery or quality.
• Review Sole Source Purchase requests from clients to ensure that they are valid and in accordance with the Purchasing By-law and policies.
• Represent the Division on various committees and working groups, as required, prepare reports for Committee and Council approval, and attend Committees and Council, as required.

KEY QUALIFICATIONS:
Your application for the role of Manager, Purchasing Client Services must describe your qualifications as they relate to:

• Considerable, progressively responsible management experience in a large-scale public or private organization in purchasing and related operations, demonstrating a strong customer service orientation.
• Experience and a working knowledge of the public sector and, in particular, public sector procurement experience, assets.
• Thorough working knowledge of purchasing theories, principles, practices and procedures.
• Experience in motivating, leading, training and managing staff in a fast-paced customer service environment, ensuring a commitment to organizational objectives.
• Experience in negotiating large, complex purchasing contracts.
• Demonstrated ability to exercise independent judgment and discretion in dealing with sensitive and confidential matters, and managing competing deadlines with multiple tasks or projects.
• Superior interpersonal and communication skills and the ability to deal effectively with all levels of staff, councillors, the public and external contacts, in person and in writing.
• Technical knowledge and understanding of products and services purchased.
• Demonstrated ability to establish effective working relationships with employees, client divisions, outside agencies and/or politicians and other levels of government.
• Exceptional analytical, problem-solving, conflict resolution and consulting skills.
• Familiarity with Ontario statutes, including the Occupational Health and Safety Act, employment standards, labour and human rights, and other applicable government legislation.
• Demonstrated commitment to continuous learning.
• CPPO (National Institute of Governmental Purchasing) or SCMP (Purchasing Management Association of Canada) designation, preferred.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

City of Toronto