Job Description

Location:

2675 Queensview Drive, Ottawa, Ontario

Reports to:

Director of Finance

Employment Status:

Permanent, Full-time

Bargaining Unit Status

: Excluded

Annual Salary:

$84,864.00 - $102,024.00

Language requirement:

English is essential. French is an asset

Closing date:

August 10th, 2025

Schedule:

in office,Monday to Friday (40 hours per week)

Competition #:

25-099

Posted:

Internally/Externally

About us:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at?risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.


The Manager of Property Services is responsible for the overall property management services of YSB's owned and operated properties. This includes the development, planning, implementation and evaluation of all properties, and well as monitoring the fiscal performance of the properties. This position will report to the Director of Finance.

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What will you do:

Facility Operations and Maintenance

Ensures the overall maintenance of YSB owned and operated properties in consultation with the Director including; long range preventative maintenance, corrective maintenance and service contracts, including contracting for after hours emergency maintenance services Conduct annual planning and evaluation of the physical structures building component life cycle; capital reserve planning, and mechanical and electrical systems of all buildings Manage maintenance schedules, repairs, and inspections to ensure equipment, systems and physical infrastructure are in good working condition Ensures that all required permits and licenses are obtained and up to date Maintain an accurate and up to date database/system of records and inventory for property management services including the development of a preventative maintenance plan

Apartment Buildings and Tenant Interaction

Conduct regular property inspections and visitations with tenants Provide prompt, professional response and follow through regarding tenant inquiries, problems and complaints Coordinate move-in for new tenants and move-out inspections for tenants vacating their space Oversee rentals and fiscal operations of residential facilities

Manage business and financial activity

Identify and manage relationships with third-party vendors and contractors, such as cleaning services, security, landscaping, HVAC, electrical, plumbing Negotiate contracts, service agreements, and monitor vendor performance to ensure quality of services and value for money Ensure all contracts are developed following YSB's procurement policies and guidelines. Develop and manage the facilities budget, ensuring that spending aligns with organization priorities and cost effectiveness and efficiency Identify opportunities for costs reduction and implement energy-saving initiatives, waste reduction programs, and resource optimization strategies Provide monthly reports to Managers on facility performance, budget status and ongoing projects

Staff supervision

Manage the performance of the maintenance staff including developing operational plans, establishing objectives and priorities, establishing procedures and performance standards, and evaluating performance in consultation with the Director of Finance. Promote opportunities for training and professional development, including cross-training Plan and monitor the maintenance staff work schedules, and covers for staff absences, when required Ensure that maintenance staff follow safe work practices as established by the organization Trains, advises and supports new employees or colleagues on property management

Other responsibilities

Develop and enforce workplace health and safety procedures, including emergency response plans, evacuation drills and employee training programs Ensure compliance with building codes, health regulations, and environmental guidelines including fire safety, emergency procedures, and Occupational Health and Safety standards Regularly conduct safety audits and risk assessments to proactively address facility related issues Coordinate responses to facility-related emergencies (power outages, flooding, fire, security breaches) ensuring minimal disruption to business operations Maintain emergency supplies and manage the continuity of operations in the event of a facility issue Any other duties as assigned

This opportunity may be right for you if you have the following:

Education:

Degree in business administration, facility, property or project management

Experience:

6 years experience in property management, building maintenance and supervising maintenance staff Experience in a not-for-profit or social housing environment is an asset Knowledge of government housing programs and related legislation such as the Tenant Protection Act, Ontario Fire Code, Occupational Health and Safety, regulations for hazardous maternal control, and Ontario Building Code is an asset Demonstrated budget management and project management skills Ability to exercise patience, tact, diplomacy and discretion Strong commitment to customer service Experience guiding restoration work to remedy damages incurred by floods, fires, vandalism, etc. Effective time management skills to prioritize workload and complete projects in a timely manner Act autonomously and with independence to make day-today operational decisions, operating within the context of policy and accepted professional standards Excellent organization, administrative and written oral communication skills Valid driver's license and access to a vehicle is required Oral and written fluency in English essential; Fluency in French will be considered an asset

Technical:

Microsoft Office (Word, Outlook, Excel)

Materials Utilized:

PC based-computer software and systems Printers, telephone, photocopier and other office related equipment Voice mail, e-mail Tools

Position Relationships

:

Supervised by:

Director of Finance

Supervises:

Maintenance Staff (4)

Internal Contacts

: YSB staff, apartment tenants

External Contacts:

Vendors and contractors Landlords Third party property management Insurance

Physical / Mental Demands and Working Conditions

Uses keyboards, mouse, computers/tablet and other technology devices Operates equipment and uses tools Lifts, pushes, pulls and exerts force related to using, carrying/moving equipment, materials and tools Required to climb ladders and works in confined and awkward spaces Concentration and visual effort during text/data/graphic input, cross checks of information and confirming accuracy Personal protective equipment required on construction sites
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Disclaimer:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

Join us!

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don't just tell us what we want to hear, tell us your story and why you would make a great addition to our team.



We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration. We value the individuality and potential of each applicant and strive to create an inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.

At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.