Job Description

Position Title:

Manager, Product Experience

Salary range:

$95,000.00 - $105,000.00

Division:

Digital and Innovation

Reports To:

Director, Product Management

Location:

Toronto, Yonge & Eglinton (Hybrid Work: 3 days in office)



TVO Media Education Group (TVO) is a social impact organization devoted to inspiring learning that changes lives and enriches communities. We are an internationally recognized digital learning organization that strives to engage, inform and educate Ontarians of all ages.

A Culture of Inclusion and Belonging

We welcome the unique contribution that you will bring to TVO. We have a diverse workforce and are committed to building a culture within the workplace that brings out the best in everyone. As part of our strategic vision, we have adopted five core values; we embrace change, we value bold thinking, we thrive with diverse voices, we are better together, and we honour our commitments. These values anchor how we work and lay the foundation for a workplace that celebrates differences, encourages self-expression and empowers learning, which we know is a key component to our success.

Who We Are

TVO is an agency of the Ontario Ministry of Education. Through our brands, TVO Kids, TVO Today, TVO ILC and TVO Learn, we provide multi-platform educational programming; ground-breaking original documentaries; in-depth public affairs content; the largest online secondary school in Ontario; and award-winning digital-learning resources that support Ontario's curriculum.



TVO is a registered charity funded primarily by the Province of Ontario and supported by thousands of sponsors and donors.

The Opportunity

Do you believe learning has the power to ignite potential - and change the world? Does the idea of creating best-in-class user experiences that delight and engage users get you excited to go to work? Do you enjoy working in a collaborative, cross-functional environment, leading and mentoring a team to greater success? Do you thrive in environments of constant change? If so, we'd love to have a conversation.

TVO is hiring a Manager of Product Experience to lead our existing team of UX and UI designers in building TVO's digital experiences big and small as well as creating and designing new ones. Reporting to the Director of Product Innovation, this position will be responsible for coaching and developing the team, and continually enhancing the UX and Digital Design practices at TVO. Promoting a culture of shared knowledge and best practices will be essential to succeed. This role will be involved in planning as well as day-to-day technical and executional activities.

How you will make an impact

Lead and coach a team of 8 UX and UI Designers in enhancing the UX/UI design practice at TVO. Identify, and collaboratively prioritize and map important product experience opportunities. Guide the product experience team, collaborating with product, development and QA managers in delivering best-practice, user-centred UX/UI design solutions for web and mobile apps. Elevate the development of foundational UX/UI practices and approaches across TVO, including the development and regular usage of personas and customer journey maps, and ongoing user testing. Support the implementation of agile work methodologies, contributing and supporting ideas to ensure increasing team efficiency and effectiveness. You will play a pivotal role in addressing challenges; and enabling clarity, simplicity and collaboration in workflow. Continually coach and establish new standards for users testing and research to drive TVO's user-centered product development practices. Work closely with our Data Strategy, Audience Development and Philanthropy teams in developing product strategies that are driven by data to optimize UX/UI design decisions

What you will bring to TVO

8+ years of experience in working with product design; moving products/offerings from requirements to UX design to UI design to launch and post-launch enhancements, rooted in formal and applied UX/UI training and practice. 5 years of management experience in coaching and mentoring a team of UI and UX designers University or college degree with preferred specialization in UX or digital design. Experience in a matrixed, product-based organization is preferred. An established record of building and managing high performing teams to achieve best-in-class, user-centered digital designs and experiences. Proven experience and success in setting up, creating and evolving A/B test plans, user test panels, and other usability tests. A known collaborator who builds bridges, strengthens relationships, and works across cross-functional teams, to design and manage projects to completion. Strong working experience of a range of UX, UI, and design optimization tools, including Figma, Sketch, Adobe XD and other collaboration tools. Experience working with data and cross-functional teams to develop and apply user personas and user journeys into the product development process. Experience in clarifying and gathering requirements for delivery to development in the form of user designs/mock-ups, style guides, wireframes and user stories. Strong ability to simplify the complex to solve problems, and to drive/support team and organizational progress and transformation. Proven ability to inspire and create a user-focused culture. Demonstrated ability to drive for clarity, focus and alignment. Ability to prioritize based on business value and available resources. Demonstrated ability to create, implement and establish new processes and procedures that lead to greater efficiency and effectiveness. Aptitude for experimentation and adapting to fast-paced digital environments. Agile mentality, with an ability to deliver results and to push innovative thinking/think outside of the box when required. Effective communication and influencing skills to work cross-functionally and with leadership. If you are a strategic design leader with a passion for coaching teams from user research through implementation, we encourage you to apply for this exciting opportunity to build your career.

TVO & YOU

We are a learning organization. Learning is at the core of everything we do. As part of this commitment, TVO invests in the learning goals of our employees and everyone at TVO commits to developing our own knowledge as well as elevating each other's through peer-to-peer learning, workshops and lunch and learns. All employees have the option to join the Public Service Pension Plan right on day one and we offer an array of services through our Employee and Family Assistance Plan.



We would be thrilled to have you join us. We're a tight-knit community - whether you're a recent graduate or further along in your career, you will get to meet, work with, and be supported by talented and diverse colleagues at all levels. Maybe you'll even get to meet Polkaroo!



Come build with us.


Find and follow us on: LinkedIn (@tvontario), and X (@TVO).

We invite you to submit your application by July 28, 2025 at 5 pm EST. Not sure you have everything we're asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you.

To learn more about us and our culture, please visit us at https://tvo.me/work-with-us/ .



Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.