Job Description

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you\'re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell\'s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell\'s network for our residential and business customers.

Summary

This is a fast-paced environment with a focus on delivering superior customer service to our key stakeholders.
Reporting to the Sr. Manager of Service Operations, the Manager of support and process improvement will work closely with virtual teams providing operational support by leading improvement initiatives and project delivery. They will constantly be looking to innovate the Field Services Support teams and end-to-end customer experience. This individual requires a solid knowledge of the operation, teams, systems, tools and processes of Field Services.

Key Responsibilities

• Part of a team of leaders accountable to identify and lead process improvement initiatives
• Develop strategic short and long-term improvement plans with a focus on stakeholder engagement through effective communication and support through various mediums (i.e. face to face, electronic, video, conference call)
• Accountable to identify/implement sustainable best practices and streamlined processes supporting Field Operations mainly in Quebec
• Responsible for representing Field Operations within project delivery teams. Tasks include, but are not limited to: documenting business and system requirements, developing training plans, communications, change management, supporting work back schedules
• Anticipate opportunities and potential solutions, and lead cross-functional teams/focus groups through to problem resolution
• Develop and maintain strong relationships & partnerships with business partners/stakeholders working collaboratively in a team environment with colleagues and senior leadership
• Establish and execute communication plans, change management and benefit tracking strategies
• Performance manage; coach and supervise staff

Critical Qualifications

• University or College degree in telecommunications, business management or equivalent experience
• Experience in process improvement or project delivery
• Excellent Excel and PowerPoint skills
• Energetic self-starter who thrives in a fast-paced environment
• Proven leadership skills, influencing others with the ability to get things done
• Strong analytical skills with experience in developing / managing business requirements
• Focused on Customer experience, creative thinking and adept with quantitative and qualitative analysis
• Results-driven, able to grasp and communicate complex ideas clearly; deadline driven with excellent project and time management skills
• Experience in leading/driving change & change management plans
• Solid knowledge of the operations, the teams, the systems, tools and processes of the Field Services
• Flexible and able to tackle duties outside of the usual scope of work when called upon

Bilingualism required: In the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Dorval || Canada : Quebec : Laval || Canada : Quebec : Longueuil || Canada : Quebec : Magog || Canada : Quebec : Montreal
Flexible work profile: Mobile
Application Deadline: 04/17/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don\'t just accept difference - we celebrate it. We\'re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .

Created: Canada, QC, Montreal

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