Job Description

Reporting to the Director, Hospitality, the Manager, Patient Food Services is responsible for exceeding patient, visitor and community expectations with the preparation and distribution of meals and nourishments within the main campus, offsite locations, catering, Meals on Wheels and Meals to Go programs.

Lead an eager group of highly motivated, experienced and engaged professionals.

Empower, motivate, inspire a team of 62 aides, techs, chefs, clerks and leaders.

Live and uphold RVH\'s identity (Think Big, Own It, Care, Respect All, Work Together), while appreciating the balance of life, work, play and continuous learning: https://www.rvh.on.ca/careers/benefits-and-advantages/

Leverage your deep industry knowledge, to continuously optimize nutritional care and patient safety while helping plan RVH\'s expansion: https://www.rvhplanourfuture.ca/our-plan/timeline/

Passionately advance perceptions in the Healthcare Food Service industry.

RESPONSIBILITIES:

Human Resource Management:

• Oversee departmental training needs, including weekly huddles, in-services, safety talks.
• Recruitment and retention of staff including development and promotion, mentorship, coaching, and performance management.
• Resource planning to ensure the plan for each role always allows for a seamless operation.
• Work within collective agreement language to ensure unionized staffing needs are met.

Financial Management:

• Prepare, monitor and review department operating budget based on historical trends and predictive analysis.
• Identify opportunities for efficiencies/revenue generation and implement effective staffing solutions.
• Responsible for monthly variance analysis and implementing corrective action plans to achieve a fiscally balanced budget.

Patient Food Services Patient Liaison and Safety Officer:

• Accountable for Safe food production, ensuring food is received, stored, produced, handled and labelled in compliance with optimum food safety standards.
• Ensures safe tray delivery using the medication dispensing safety management model while adhering to IPAC best practices.
• Liaisons with Public Health, Registered Dieticians, Speech Language Pathologists, patients and unit managers and is responsible for timely resolution of concerns or recommendations brought forward.
• Provides service recovery through patient rounding and patient satisfaction surveys.
• Manages continuous improvement cycle to address all concerns while increasing the quality and service provided.
• Overall departmental strategic planning of quality improvement activities, initiatives, and reporting in alignment with RVH\'s My Care Strategy.

Diet Office/Patient Menu Management:

• Ownership of the Diet Office/Patient Menu management.
• Maintains & supports daily operations of the Computrition Diet Manager data base.
• Conducts tray accuracy audits, modified texture consistency audits to ensure products are prepared, assembled, and delivered accurately and safely, ensures correct menu choices for therapeutic diets, allergens, and intolerances.
• Ongoing menu item review, tasting, recipe development, patient feedback & waste audit analysis to ensure menu offers the best quality, variety, and cost-effective products available.
• Ensure downtime procedures are in place, communicated and tested.

Departmental Administration Responsibilities

• Review daily Staffing Timecards and authorize payroll.
• Assists Operations Director in decision making surrounding improvement opportunities in areas of equipment, delivery meal system, types of service and staffing requirements.
• Monitor key performance indicators.
• Risk avoidance by ensuring correct food handling techniques are consistent.
• Ensure consistent, high-quality food is served to patients.
• Ensure all equipment is functioning properly, ensuring consistent patient safety.
• Report and monitor quality and safety initiatives

QUALIFICATIONS:

Education:

• Bachelor\'s Degree or years of experience in a similar position.
• Degree in Food and Nutrition Management or a Registered Dietitian with a Bachelor\'s Degree in Food and Nutrition and accredited comprehensive internship program preferred.
• Professional Registration: Active member in good standing with College of Dietitians of Ontario and National Association of Dieticians of Canada preferred.
• Membership in the Canadian Society of Nutrition Management (CSNM) preferred.
• Current Advanced Food Safety Training.

Experience:

• Minimum of five years Food Service management experience in a unionized, Acute Care Hospital.
• Minimum of ten years food service, production and clinical nutrition experience.
• Demonstrated competency with Computrition Healthcare Foodservice software system preferred.

Competencies:

• Agent of change with ability to envision new concepts, methods and plans.
• Working knowledge of applicable legislation and regulations.
• Effective leadership skills with the ability to coach, motivate, mentor, inspire and direct teams.
• Ability to delegate and assign work to resources and the ability to resolve issues and conflicts.
• Demonstrated ability to foster a culture of safety which encourages prevention and risk/error elimination.
• Demonstrated understanding of and aptitude for change management with a detailed understanding of implementing new processes in complex healthcare environments.
• Understanding of budgets and fiscal responsibility.
• Proven ability to meet deadlines and independently make decisions.
• Effective communication and presentation skills.

Unless otherwise stated applicants must have a minimum educational requirement of Grade 12 or equivalent and must demonstrate proven workplace excellence through commitment to strong job performance and attendance.

Please be reminded that as a Regional Health Centre, in order to provide the necessary patient care, our operations run 24/7. Therefore, depending on the program for which you are applying, it may be an expectation that you are available to work week days and weekends, as well as all shifts - days, evenings, and nights.

Employment Equity

RVH is committed to diversity and employment equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ persons, and others who may contribute to a diverse workplace.

RVH COVID-19 Vaccination Policy

All job offers will require compliance with our COVID-19 Vaccination Policy for proof of full vaccination unless provided with a medical exemption or an accommodation under the Ontario Human Rights Code.

Accommodation in the Workplace

RVH offers accommodation for applicants with disabilities in the recruitment process, and is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). RVH will work proactively through all stages of recruitment to create a barrier-free process and to provide accommodations as required. If you require accommodation during the interview process, please contact Human Resources at 705-739-5605.

Health & Safety Workplace Responsibilities

• Must adhere to the duties of workers, as stipulated in Section 28 of the Occupational Health and Safety Act.
• Must adhere to all RVH administrative and applicable departmental occupational health and safety policies, procedures and protocol.
• Must adhere to Bill 132 of the Occupational Health and Safety Act in regards to the Sexual Violence and Harassment Action Plan Act, and creating a work environment free of psychological harassment.
• Must be able to perform all bona fide essential duties in the position description, which may include lifting and moving patients, pushing, pulling, bending, stooping, etc.
• Must complete a pre-employment health assessment, including review of the Job Demands Analysis for the position, as a condition of employment.
• Must strive to continuously provide a safe and supportive environment for patients, staff, physicians, and volunteers.

Our Code of Conduct

All staff, physicians, volunteers, service providers and students are committed to creating a positive, respectful work environment for each other and our patients and families.

RVH is guided by its MY CARE strategic plan which puts patients and families at the centre of all we do.

Our Vision

Make each life better. Together.

Our Mission Statement

Exceptional care is our passion.

People are our inspiration.

Safety is our promise.

Our Values

Work Together | Respect All | Think Big | Own It | Care

If you are interested in joining our inspiring team, please apply online before 1100pm EST on the posting close date. Royal Victoria Regional Health Centre thanks all applicants, however, only those selected for an interview will be contacted. If interviewed, an accompanying portfolio may be required which will include documented evidence of course completion. An inclusive, barrier-free selection process will be provided as required under RVHs Employment Accommodation Policy. Applicants need to make their needs known to Human Resources in advance and information related to accommodation will be addressed confidentially.

As part of the mandatory screen process RVH requires professional references, verification of academic training, professional accreditation, plus a current Criminal Records Check and Vulnerable Sector Screening.

Royal Victoria Regional Health Centre