Job Description

Requisition ID: 232169



Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.



Global Technology Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally.


The IT Service Management (ITSM) department is the centre of excellence responsible for Process, Governance, and operations of key ITSM practices globally.

This is a temporary full-time assignment - 5 months.

Reporting to a Senior Manager, you will support the development and delivery of internal communication plans and tactics, training, and organizational change management capabilities for the Bank's technology business. This role will work in partnership with ITSM Process Owners, Process Managers, and other functions across the bank. Key responsibilities include driving employee engagement and external awareness / communications and change initiatives for the portfolio.


When required, you can expect to work extended hours to complete deliverables.

Is this role right for you?

You are eager to support ITSM's global Organizational Change Management (OCM) strategy by planning, delivery, development, and execution of change for organizational transformation programs, projects, and initiatives affecting people, technology, and processes. You are keen to support continuous improvement efforts to evolve organizational change management framework and tools in ways that help grow broader adoption and application. You would enjoy managing the development & execution of internal and external communication strategies and tactics, including positioning and key message development and coordination with other communication partners to advance strategic priorities, drive stakeholder/employee engagement, support of internal events, and source & develop content. You thrive on the opportunity to work with cross-enterprise teams and departments to help tell the ITSM story and amplify bank-wide messaging. You take pride in promoting global collaboration and knowledge sharing within the team, leveraging diverse perspectives to enhance ITSM practices. It's in your DNA to comply with external regulations and internal controls pertaining to ITSM.

Do you have the skills that will enable you to succeed in this role?

You possess excellent communication (verbal/written/presentation) skills to convey technical information to both technical and non-technical audiences. The same in Spanish is an asset. You have at least 3+ years of professional working experience in communications, preferably within a multi-national or global organization that utilizes different creative mediums, including digital, video, and social. You have at least 3+ years of professional working experience in organizational change management & training, preferably within a multi-national or global organization. You have at least 3+ years of professional working experience with the project management of organizational transformation programs, projects, and initiatives affecting people, technology, and processes. You can demonstrate the ability to balance multiple priorities; to build and maintain meaningful relationships with colleagues across a range of functions; to solve problems and navigate complex environments & to work well independently. You can demonstrate strong organizational skills, with meticulous attention to detail. You have a high degree of flexibility & adaptability to change in a large organization. You have curiosity, a willingness to take on tasks outside of core responsibilities & comfortable working in a fast-paced/deadline-driven environment. You have completed a post-secondary education. Knowledge in the technology industry and/or Prosci Certified Change Practitioner is an asset. An asset if you are adept in the use of MS Teams and/or O365 and/or Adobe Creative Suite.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans. Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements. Upskilling through online courses, cross-functional development opportunities, and tuition assistance. Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one. Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto



Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.