Job Description

Job Overview

We are seeking a highly motivated and experienced Operations Manager to oversee the day-to-day operational effectiveness of WLDCU's branch and centralized services. The role is responsible for ensuring consistency, efficiency, and compliance across member-facing operations, while supporting a coaching-based service culture. This role enables the credit union to deliver seamless, high-quality service to members and internal teams through strong leadership, systems oversight, and operational integrity.

Key Responsibilities

The Manager, Operations is accountable for achieving (or contributing) to results in the following areas:

Service Delivery responsible for overseeing the day to day branch operations Human Resources through coaching branch manager and other supervisors to lead through engagement, Supporting a culture where service excellence is recognized Administration, developing operational policies and procedures that align with our service culture Financial Growth and Development leading marketing initiatives Information and Knowledge keeping up to date on all information relevant to the performance of their duties Strategic Planning, contributing to the development and execution of strategic service initiatives

Qualifications

Education:

Post-secondary education in Business, Financial Services, or a related field.

Experience:

Minimum of five years related experience, with at least two years in a leadership position. Demonstrated ability to lead teams in a member-centric, service-driven organization. Experience with coaching, change management, and continuous improvement is considered an asset.

Location:

This position is available at any WLDCU branch location. This position requires regular in-person presence at branch locations and participation in key meetings to maintain visibility and engagement with teams and members.

If you are passionate about driving operational success and have a track record of effective management, we encourage you to apply for this exciting opportunity as an Operations Manager.

Job Type: Full-time

Pay: $117,434.00-$146,793.00 per year

Work Location: In person

Application deadline: 2025-08-26