Job Description

ABOUT THE ROLE:

This position will focus on the management of Data & Reporting, Process Design Improvements, and Program Development to enhance and expand the Specialty Drug Care Program. The Manager, Operations and Development reports directly to the National Lead, Drug Plan Solutions.

This position is fully remote.

A DAY IN THE LIFE:

• Management of the Data & Reporting Team

• Oversee the day-to-day assignment and operations of the Specialty Drug Care Program Development Analyst and Support Specialist
• Implement and evaluate new program initiatives that impact the Specialty Drug Care Program
• Support the design, creation, testing and implementation of internal and external reports, dashboards, and presentations to demonstrate the Specialty Drug Care Program expertise and statistics
• Provide input into gaps requiring development i.e. PowerBI and CRM
• Ensure all performance expectations are monitored and sustained by the Data & Reporting team
• Participate in program management meetings
• Support the Data & Reporting staff in meeting performance expectations and completes annual reviews
• Support a positive work environment working within a team-based structure.
• Support administrative processes including the monitoring of data integrity
• Process Design Improvements and Program Development

• Serve as the Specialty Drug Care Program\xe2\x80\x99s Subject Matter Expert within the BSRX Process Design Team
• Define, implement and improve processes to support expansion of the Specialty Drug Care Program mandate
• Create and manage ad hoc requests to the Specialty Drug Care Program CRM
• Represent the Specialty Drug Care Program in cross-team process improvement initiatives

• 3+ years of experience with data analytics
• 3+ years of experience with multitasking/project management skills
• Post-secondary education considered a strong asset
• Has worked directly with/for insurers, employers, pharmaceutical manufacturers or specialty pharmacies
• At least 5 years of Canadian public and private reimbursement navigation and advocacy experience, within a patient program environment, ideally with PA/SA drugs for chronic diseases
• Demonstrated ability to work with people across disciplines/departments
• Excellent computer skills including Microsoft suite of products (minimum intermediate level Excel, Word, PowerPoint)
• Strong organizational skills

Bayshore HealthCare