Job Description

WHO WE ARE

When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.


We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.




Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

Key accountabilities include:

The primary responsibilities and authorities for this position include, but are not limited to:

Support the design, implementation, and monitoring of GreenShield's operational risk management framework in compliance with OSFI's E-21 Operational Risk Management Guideline. Support the establishment of standards for the execution of operational risk programs within the lines of business, including oversight over the execution of risk and control self-assessments and the reporting of operational risk incidents. Support the design, implementation, and enhancement of programs that monitor, measure, analyze and report on operational and technology risk (e.g. cyber security, third party risk, advanced analytics and data, etc.) exposures across all business areas. Assist the business with the identification of key operational risks and mitigating controls in their business units, as well as monitoring their action plans to address mitigation. Prepare risk reporting on operational risk appetite metrics, key risk indicators, and operational risk dashboards, and other operational risk reporting for presentation to senior leadership, and board committees. Support the evolution of operational and technology key risk indicators, escalation limits/thresholds and escalation processes, and ensure they adapt to the changing business and regulatory expectations. Support the Corporate Insurance program for the Enterprise
Identify trends in key risk indicators and monitor action plans to address.
Ensure operational risks are identified, assessed and managed to remain within GreenShield's risk appetite throughout the implementation and operationalizing of strategic initiatives. Enhance processes for the review of operational incidents, root cause identification and control remediation and documentation. Aggregate and analyze risk events and root causes reported by the business to recommend improvements to prevent/mitigate reoccurrence. Provide guidance to the lines of business engaged in continuous improvement initiatives to balance efficiency with effectiveness and risk mitigation. Perform oversight of enterprise compliance with the third party management policy, business continuity policy, and other risk related policies. Monitor regulatory developments related to operational risk and technology risk management. Enhance the operational risk management framework, policies and procedures to ensure continuous improvement and program maturity across the organization Participate in Canadian Life and Health Insurance Agency (CLHIA), and industry related discussions of particular interest to GreenShield. Provide risk related guidance and advice to senior management, other departments, and represent Risk Management on various committees. Embrace GreenShield's Mission and Values.

WHO WE'RE LOOKING FOR

We're looking for a highly organized individual who can make an immediate impact. The successful candidate must have strong business acumen, be innovative, be a problem solver, be comfortable communicating with individuals at all levels of the organization and is adaptable to changing circumstances. Specifically, we're looking for someone with:

Minimum post-secondary degree or diploma in accounting, finance, business administration or a related field. 5-10 years' experience working within the financial services industry, in particular the life insurance industry 3-5 years' of related experience in an operational risk management and/or technology risk management role Several years of enterprise risk management, or other relevant risk management, experience would be an asset Innovative thinker and problem solver; - the ability to see how all the pieces fit together and contribute to the achievement of broader organizational objectives; strong business acumen and judgment. A proactive self-starter who takes ownership of their area and brings a track record of taking initiative and adding value by introducing risk management best practices to enhance the effectiveness of financial and operational processes in order for the business to better achieve its objectives. Ability to "roll up the sleeves" and get involved at a detailed level in order to ensure accurate risk management reporting and compliance with all regulations. A thought leader and strong critical thinker, understands how to navigate through complexity and build consensus throughout the organization. Superb interpersonal skills including the ability to build positive and productive relationships with diverse groups of people; a drive for results tempered with an appreciation for organizational structures and processes; thrives in a collaborative and challenging team environment. Highly developed planning, organizing and negotiating skills; can manage multiple tasks, meet deadlines and respond to changing priorities. Excellent verbal and written communication/presentation skills; confident, credible and personable. Familiarity with, and ability to interpret, regulation including OSFI guidelines. Professional with a strong and responsive service orientation; self-confident with ego in check. Strong personal integrity and work ethic; takes responsibility; likes to be held accountable for results. Embodies the corporate values of GreenShield Canada

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.



Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.



We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a
difference together.



Here's to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.


GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.


Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your resume will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).