Job Description

At , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:Putting people first and building relationships with intentionSeeking out and embracing new ideasBelieving that how we do things is as important as what we doRoles Specifications
Location: Edmonton
Term Role : 12 Months
Everyday flexibility. Hybrid work environments. Collaborative connections.CWB BankPut a new spin on your banking careerOur core focus is to become the best full-service bank for business owners in Canada. How do we do this? By delivering a proactive client experience through highly personalized service, specialized expertise, and customized solutions. And we do all this with an unrivalled sense of urgency that our clients love about us.The opportunityThe Manager, Operations Analytics role plays a critical part in driving, developing, and managing the operations analytics practice. This includes the creation of insights and predictive analytics to empower decision makers at all levels (including Centralized Operations Group, Banking Centres, region, senior leaders, and executive) and to deliver on key strategic objectives.What you\xe2\x80\x99ll be doingOperations Content Management

• Lead our operations content management refresh initiative and develop our new content management platform for operating procedures in Microsoft SharePoint Online.
• Establish a content management framework to ensure our operational content can be created, published, and maintained in a sustainable manner.
• Develop technical standards within SharePoint Online to ensure consistent creation, storage, and publishing of operations content.
• Liaise with various stakeholder groups (Knowledge Specialists, Product Management, Operations, Learning & Development, etc.) for input and feedback on the requirements and design of the new platform.
• Lead the planning, scheduling, and transition of operations content from our existing platform to the new platform.
• Lead the deployment of the new operations content management platform to the Business.

Analytics

• Build an Operations Analytics practice/function, in collaboration with other Analytics teams within CWB.
• Lead and provide expertise to the application of advanced analytics capabilities and other predictive methodologies to improve services and grow the business.
• Have ownership and accountability of the design and development of analytical tools to create insights that empower decision makers at all levels within CWB.
• Support data analysis, application development, process automation, and reporting initiatives.
• Drive system enhancements (ServiceNow, T24) for better reporting mechanisms and process improvements within Operations to reduce risks and improve controls.
• Collaborate with key stakeholders, including IT partners and other Data Science teams, within CWB to design and develop process automation, orchestration, and analytics platforms.
• Provide analytics training to team members to advance the team\xe2\x80\x99s analytics competency.

Who we\xe2\x80\x99re looking for & what you\xe2\x80\x99ve doneProfessional Knowledge

• Bachelor\xe2\x80\x99s degree in computer sciences, business, mathematics, or a related field
• Minimum 7 years of experience, preferably in operations within banking and regulatory compliance
• Minimum of 5 years of data analytics experience
• Advanced skills with MS Office suite of products; specifically, SharePoint Online, Excel, Power Automate, and PowerBI.
• Coding skills in VBA, SQL, and DAX
• R and Python skills
• Experience in database and/or reporting environments incorporating Microsoft SQL Server technology.
• Experience with ServiceNow and other automation or analytics platforms

• Knowledge of Six Sigma Methodology \xe2\x80\x93 Yellow Belt

Professional Competencies

• Strong leader with demonstrated skills in effective feedback, coaching and delegation
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders.
• Client-focused with strong working knowledge of banking policies, procedures, laws, rules, regulations, and compliance requirements.
• Demonstrated ability to drive efficiencies and continuous improvement in processes aligned with corporate culture.
• Demonstrated ability to engage in and drive multiple initiatives simultaneously with minimal supervision and exercise appropriate judgement as to when issues need to be escalated.
• Creative problem solving and conflict resolution skills, with the ability to diffuse challenging situations and find common ground.
• Decisive, with the ability to prioritize and align resources to achieve objectives.
• Ability to perform tasks of a complex nature in defined time frames.
• Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.

Why work with us?Your success is our obsession! And our award-winning culture & benefits back it up.Proudly recognized by Great Place to Work\xc2\xae in 2024 as one of Canada\xe2\x80\x99s top 50 Best Workplaces & member of Waterstone Human Capital\xe2\x80\x99s Most Admired Corporate CulturesTM Hall of Fame.Wellness matters. We offer an award-winning benefits package that includes:

• Hybrid work environments
• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

Career development. We commit to our employees\xe2\x80\x99 development and help them reach their professional goals with:

• Organization wide coaching services
• Mentorship
• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups.#LI-JA1IND-JAAs an equitable employer, CWB Financial Group is committed to providing a safe and where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require during any part of the recruitment or selection process, please reach out.Closing Date:

• Position closes at 12:01am on the close date identified below. 06/19/2024

Canadian Western Bank