Job Description

We are currently seeking an experienced Manager on Duty (MOD) to join us at The Italian Osteria & Cheesebar in Langley!



The Manager on Duty ensures all daily activities run smoothly and efficiently. To be successful in this role, you must be familiar with restaurant operations and have a good understanding of what makes great customer service. Prior experience working in a restaurant as a Server or Bartender is required.

Responsibilities of this role include:

Leading the service teams by example and in a supervisory and supportive capacity Making guests feel welcome and creating memorable experiences Providing exceptional, friendly customer service Great product knowledge Responsible Beverage Service in accordance with Serving it Right Maintaining cleanliness and environment standards of the Brewpub Delegating tasks and responsibilities to ensure organizational goals are met Troubleshooting issues that arise across the Brewpub effectively Coaching and reporting on team performance Resolve customer complaints, requests and queries Monitoring, contributing to, and acting on key performance indicators and other targets Other duties as required

Your Availability

We are seeking candidates with afternoon and evening availability Monday - Sunday Hours and shifts may vary. Includes working evenings, weekends and holidays.

The Perks:

Staff discount at all JRG locations and discounted meals during shifts Opportunity for full-time staff to participate in the Company's Extended Health Benefits Plan after 6 months of employment Access to ongoing training and development through Joseph Richard University (JRU) Opportunity for advancement throughout all JRG establishments and divisions

REQUIREMENTS

----------------

Previous FOH experience working as a Server or Bartender Valid Serving It Right Certifications First Aid Level 1 is an asset, but not required Positive, can-do attitude with an ability to multi-task Strong communication and organizational skills
Joseph Richard Group is a collection of unique hospitality ventures owned by Andre Joseph Bourque and Ryan Richard Moreno. With first-class offerings, an acclaimed culinary team, and a genuinely kind-hearted service team, our mission is to make this your moment!