Job Description

Job Title: Manager, Older Adult & Volunteer Programs
Status: Regular, Full time
Hours: 37.5 hours per week
Schedule: Monday - Friday (Hybrid)
Salary: This position starts at $72,000 per year and increases to $103,535 per year, over a 10-year period. This salary range incorporates experience, yearly salary increments to reward years of service, employee growth and development within the organization.
Start Date: July 28, 2025
Date Posted: July 10, 2025
Closing Date: July 18, 2025
Opportunity:
DIVERSEcity Community Resources Society is seeking a Manager of Older Adult & Volunteer Programs to join our Community Development Department.
Reporting to the Senior Manager of Community Development, the Manager of Older Adult & Volunteer Programs is responsible for the design and delivery of responsive older adult, volunteer & civic engagement programs for seniors, newcomers and racialized individuals that are embedded in justice, equity, diversity, and inclusion values. The Manager is responsible for the oversight of direct service delivery, with a focus on client-centered design, implementation, innovation, and evaluation of United Way, IRCC and other grant-funded programming within their portfolio. The Manager ensures the fulfillment of contractual deliverables, manages the human and financial resources and risk within the Older Adult & Volunteer Programs. The Manager will be deeply engaged in community and stakeholder partnerships to understand emerging client and community needs, secure and grow funding for programs/services and develop strategic partnerships to build the capacity of the programs and the agency's strategic vision.
Key Responsibilities:

• Leads and supports Older Adult and Volunteer programs efficiently and effectively in accordance with best practice, contractual obligations and DIVERSEcity policy and procedures;
• Monitors and ensures program service quality, innovation, participation, utilization, and evaluation;
• Leads program staff from a strength-based approach and with compliance with Collective Agreement and agency Policies and Procedures;
• Prepares budget forecasts of assigned programs and monitors program expenditures, together with the finance department;
• Prepares funding applications and proposals for contract renewals and strategic growth of programs;
• Responsible for operationalizing the organization's Strategic Plan as it pertains to the Older Adult and Volunteer Programs portfolio and ensures that goals are on track to be successfully delivered;
• Provides reports to funders, assigned supervisor or Board of Directors, as required;
• Provides supervision and coaching to ensure all staff provide professional, client-centered support which enables culturally agile and excellent service;
• Coaches and supports staff to continuously grow and thrive;
• Conducts recruitment, selection and hiring of new personnel to ensure seamless program delivery;
• Utilizes an intersectional lens to develop services that are tailored appropriately according to age (e.g., youth, adult), culture, socio-economic background, gender, sexual orientation, income, language level, pre and post migration experiences etc. to ensure accessibility to all newcomers.
• Participates collaboratively within internal teams, external committees, advisory groups, and relevant networks to be informed and updated on emerging issues, build capacity of programming and to advocate on behalf of clients to help address service gaps in the community;
• Actively participates in opportunities (both internal and external) for both knowledge and skill development in Older Adult and Volunteer programs growth and development (e.g., professional development training, coaching, program manager meetings, networking, needs assessment, community growth trends and initiatives);
• Develops annual and long-range strategic plans to grow the older adult & volunteer and civic engagement programs portfolio;
• Actively develops strategic partnerships with non-traditional sectors and partners;
• Oversees the ongoing growth of the Older Adult and Volunteer Programs to ensure needs across the organization are met.
• Conducts contract negotiations under the direction of the Senior Manager and Director.
• Main liaison between United Way related to all programming and reporting.

Qualified candidates will possess:

• University degree in social sciences or relevant;
• Proven recent program development experience, with knowledge of federal, provincial, United Way and other funding sources;
• A minimum of 3-years'experience working in a community based non-profit society or related experience;
• A minimum of 2-years' experience in program management;
• Strong experience in proposal/grant writing;
• A minimum of 2-years' experience working with older adult, volunteer, civic engagement and/or social integration programming;
• A minimum of 1-year experience in supervising staff, preferably within a unionized setting;
• Experience with budget forecasting and expenditure monitoring;
• Strong English language skills including written, oral and presentation skills. A second language would be considered an asset;
• Strong organizational and time management skills;
• Strong computer literacy skills MS Office (Word, Excel, PowerPoint);
• Strong knowledge of CRM systems would be considered an asset;
• Social media marketing a definite asset;
• Knowledge of seniors, immigrant communities and settlement issues;
• Knowledge of outcomes measurement;
• Knowledge of Surrey, North Delta, White Rock, and/or Langley communities an asset;
• Ability to manage multiple priorities and timelines, in a fast-paced environment;
• Excellent problem-solving ability, discretion, and judgement;
• Able to work independently and collegially in a team environment;
• Innovative, flexible, and able to manage change and uncertainty;
• BC Driver's License and access to personal vehicle;
• Willing to work some evenings and weekends, as needed.

A Criminal Record Check is a requirement of employment.
APPLICATION REQUIREMENTS:
To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
This position is not available for sponsorship, only candidates legally entitled to work in Canada can be considered.
To view all opportunities at DIVERSEcity visit .
ADDITIONAL INFORMATION:
This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit . Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at (recruitment@dcrs.ca). Any personal information provided will be maintained in confidence.
About DIVERSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 45+ years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.