Job Description

Manager of Inpatient Services and Patient Flow

POSITION PURPOSE

Responsible for the operational leadership and management of the inpatient and rehabilitation care units. This role ensures the delivery of high-quality, patient-centered care while fostering a culture of safety, collaboration, and continuous improvement. The Manager provides guidance and oversight to clinical and non-clinical staff, ensuring compliance with regulatory standards and best practices in healthcare delivery and infection prevention. By integrating evidence-based practices and aligning with organizational goals, the Manager plays a critical role in optimizing patient outcomes, enhancing staff engagement, and maintaining a safe environment for patients, families, and healthcare workers.

ACCOUNTABILITIES

Provides leadership and operational oversight of all inpatient services, ensuring the delivery of high-quality, evidence-based care. Monitors and improves patient flow across the hospital, working with clinical and non-clinical teams to reduce bottlenecks, optimize capacity, and support timely discharges. Collaborates with interdisciplinary teams to coordinate admissions, transfers, and discharges while maintaining appropriate bed utilization. Oversee day-to-day operations, including staffing, resource allocation, and workflow optimization while fostering a positive, inclusive, and collaborative work environment that supports professional development and team cohesion. Oversees the implementation, monitoring, and evaluation of IPAC policies and procedures; collaborates with the IPAC team and supports outbreak management and surveillance initiatives. Leads and supports quality improvement, patient safety, and risk mitigation initiatives within inpatient services. Analyzes patient care metrics, length of stay, readmission rates, and other key performance indicators to inform decision-making and service improvements. Participates in recruitment and retention initiatives. Provides coaching, mentorship, and performance management for direct reports and fosters a collaborative, respectful team culture. Ensures compliance with all applicable legislation, hospital policies, and accreditation standards. Participates in the development of the departmental budget, monitors expenses, and identifies cost-saving opportunities. Supports emergency preparedness and continuity planning as applicable to inpatient areas. Performs Administration on Call duties on a rotational basis, serving as the designated administrative representative after regular business hours, on weekends, and during statutory holidays. Responds to urgent operational issues, supports teams in critical decision-making, and ensures appropriate escalation and communication with senior leadership as required. Participates in committees as assigned. Other duties as assigned.

HEALTH & SAFETY:

Attend training sessions related to safety - including N95 fit testing, annual and biannual in-service training, etc. Knowledgeable of and compliance with wearing personal protective equipment as deemed necessary in your department Promote and participate in health and safety events, such as health and safety quizzes, health and safety week, etc. Follow safe work practices and seek out information if you're unsure Participate in monthly Safety Talks Keep your work area free of hazards and report any to your supervisor Report incidents, near miss/hazards to your supervisor and file the appropriate forms

PATIENT SAFETY:

Encourage recognition, reporting, and acknowledgement of risks to patients/visitors and employee safety and medical/healthcare errors Initiate/monitor actions to reduce these risks/errors Internally report findings and actions taken Educate staff to assure that all members of the healthcare team participate in the program

EMERGENCY & DISASTER RESPONSE:

Attend training sessions related to emergency and disaster response, mitigation, and readiness Knowledgeable of and compliance with emergency and disaster response procedures Actively participate in drills and other exercises Contribute to continuous improvement of emergency and disaster response procedures and risk mitigation Participate in Code of the Month program

INCLUSIVITY, EQUITY, DIVERSITY & ANTI-RACISM (IDEA):

We recognize the intrinsic value of every individual and the diversity they bring to our community. We are dedicated to fostering an environment that upholds principles of equity, diversity, inclusion, and accessibility in every facet of our operations. Our commitment is unwavering, rooted in our belief that healthcare should be equitable, accessible, and inclusive for all.

ABILITIES:

Demonstrated ability to:

Leads Self

Demonstrates self-awareness and emotional intelligence in interactions and decision-making. Models ethical behavior, integrity, and accountability in daily leadership practice. Seeks and applies feedback to support personal and professional growth. Manages stress and maintains resilience in complex and dynamic clinical environments.

Engages Others

Builds and nurtures effective teams through trust, respect, and shared purpose. Promotes staff engagement, well-being, and a culture of recognition and inclusivity. Facilitates open, respectful communication across interprofessional teams. Supports staff development through coaching, mentorship, and performance feedback.

Achieves Results

Translates strategic and operational goals into actionable plans with measurable outcomes. Effectively manages clinical operations, staff scheduling, resources, and priorities. Uses data and evidence to make informed decisions and monitor quality and performance. Drives accountability for service excellence, safety, and patient-centered care.

Develops Coalitions

Fosters partnerships and collaboration across departments and with external stakeholders. Builds strong relationships with physicians, allied health, nursing, and support services. Promotes knowledge sharing, shared decision-making, and problem-solving across teams. Advocates for patients, staff, and the organization in broader health system conversations.

Systems Transformation

Champions continuous quality improvement and innovation in clinical practice. Leads and supports change initiatives with a focus on sustainability and long-term impact. Applies a systems-thinking approach to analyze and improve complex care processes. Anticipates and responds to emerging trends, challenges, and opportunities in healthcare.

KNOWLEDGE, EXPERIENCE AND SKILLS:

Bachelor's degree in Nursing or other relevant health discipline or equivalent. Master's degree in a health-related field or healthcare management is considered as asset. Current registration in good standing with a regulatory college (e.g., CNO) required. Minimum of 5 years progressive leadership experience in acute care, preferably in inpatient settings. Comprehensive knowledge of patient flow strategies, bed management systems, and discharge planning. Experience and/or formal training in Infection Prevention and Control; certification (e.g., CIC) is considered an asset. Working knowledge of health information systems (e.g., Meditech, Epic), data analysis tools, and Microsoft Office Suite. Experience working in unionized environments and interpreting collective agreements. Recent clinical experience in Medical/Surgical unit. Demonstrated clinical skills and judgment in an acute setting. Advocate for professional practice, patient/family centered quality care. Working knowledge of best practice guidelines relevant to medicine unit, CNO professional standards, knowledge application for Required Organizational Practices as defined by Accreditation Canada. Best Practice Spotlight Organization Champion, preferred. Bilingualism is preferred.
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KEY COMPETENCIES: