Job Description

Manager of Hospital Operations

Oakpark Pet Hospital



Manager of Hospital Operations - Veterinary Industry

Location: Oakville, Ontario

Oakpark Pet Hospital located in the amazing community of Oakville, is now looking for an exceptional Hospital Manager who has the skills and desire to lead our team and oversee the day-to-day operations of our large state of the art facility. By staying on top of the latest advances in veterinarian technology and treating their pets with loving care, our team is excited to work with an organized and committed Hospital Manager that displays servant leadership and has high emotional intelligence.

Job Summary

In this role you must provide a smooth and profitable operation by driving revenue and managing costs while creating a culture based on high-quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of our hospital, and cultivating a supportive and collaborative team environment. Given the management responsibilities and the face-to-face interaction with our clients and team, on-site attendance is considered an essential job function of this position.

The Opportunity

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the weekly, monthly and annual planning and budget maintenance process.
• Establishes goals for the hospital and team.
• Supports the scheduling of hospital team and manages labor costs to budget.
• Provides authentic feedback on performance in a timely manner and follows up with progress.

Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including CVO/Controlled Substances and Health & Safety compliance.
• Manages vendor relationships.
• Processes payroll.
• Manages accounts receivable and cash on hand including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.

In Service to People

• Responsible for addressing all staffing needs including hiring, training, mentorship and development.
• Implements performance-based incentive and rewards and recognition programs.
• Mediates conflict in a timely manner and fosters an environment of high trust within the team and clientele.
• Resolves client issues and escalations and oversees client follow up communications.
• Drives client visits through strategic communication and community marketing efforts.
• Supports the training of staff on client service initiatives and uses client visit growth best practices.

Skills & Qualifications

• Bachelor\'s degree in business or related degree is preferred.
• Experience in multi-functional operations including budget, labor, inventory and staff management.
• Manages time and tasks appropriately while remaining flexible with assigned duties.
• Supervisory and leadership experience-Make decisions confidently, timely and effectively.
• Reporting and data analysis, problem solving and resolution management skills.
• Interpersonal skills with staff and clients and works well in a team environment.
• Basic computer skills: Microsoft Office suite (practice management software knowledge preferred).

We are looking forward to meeting and working with the right person who is energized, capable of piecing together the bigger picture, business and financial savvy, and most importantly understands how to develop and drive culture.

NVA