Job Description

Description

Manager of Enforcement (Bylaw)

Competition Number

2023-298

Job Code

1460

Posting Date

July 7, 2023

Closing Date

July 21, 2023

Job Status

Permanent Full-Time

The City of Kitchener is a vibrant and dynamic city of approximately 270,000, in the heart of southwestern Ontario. As the largest municipality in Waterloo Region, Kitchener continues to be poised for development and growth, enhancing its reputation as a leader in city-building and innovation, with nationally recognized strategies to build its neighbourhoods, its digital infrastructure and its diverse economy.

The City of Kitchener is WHERE you want to work! Learn more about the top reasons to join us:

Position Overview:

Reporting to the Director of By-Law Enforcement, the Manager of Enforcement will manage and provide direction to four full time Parks and School Zone Enforcement Officers within the Bylaw division.

This position will be responsible for the research and development of by-laws, as well as applicable policy development. This position will also be responsible for interfacing between the Region of Waterloo, social service agencies, housing providers, community partners, Corporate Security, and WRPS, and leading the city's on-the-ground, day-to-day work on a variety of strategic initiatives involving vulnerable populations, with a focus on Kitchener's unsheltered and precariously housed population.

Responsibilities:

• Directly supervises the work of 4 full time parks and school zone enforcement officers within the By-law Enforcement Division, with full responsibility for recruitment, onboarding and training, direction, guidance, mentoring, discipline and performance management up to and including recommending termination

• Leads the City's encampment management activities through the development and building of relationships with Regional Partners, Outreach and other service providers who support vulnerable populations.
• Determines suitable approaches for encampments on a case-by-case basis including whether enforcement is appropriate.
• Leads research and development of by-laws and amendments as well as applicable policy development, including reports and presentations to council.
• Conducts research, analysis and provides support in the development of policies, programs, regulations and/or legislation for a range of by-laws and issues.
• Conducts reviews on the development of new by-laws and/or the review of existing by-laws to ensure they are meeting current needs.
• Review, develop and maintain by-laws, process maps, training documentation, operating procedures and policies, including standard documents and Orders issued under Provincial legislation.
• Provides input on the development of strategic directions for the Division including researching and developing programs, proactively monitoring emerging trends and legislation and making recommendations with regard to impacts on staffing resources and deployment.
• Develop and maintain relationships/partnerships with the Region, municipal partners, local economic development agencies, Downtown BIA, people with lived experience, religious and cultural organizations, community centers, service agencies, and non-profit organizations serving low-income, unsheltered, and precariously housed community members
• Coordinate internal and external stakeholder meetings to address day-to-day issues/challenges (e.g. Kitchener staff, Outreach, By-Law, Parks, Security, Fire, WRPS, Housing Providers, Businesses, etc.)
• Investigates and responds directly to complaints or inquiries from residents, business community, school boards, parent and neighbourhood groups, and public officials related to encampments and parking.
• Collaborate with senior staff, municipal and community partners on policy, procedure and program development related to encampments and other politically sensitive projects.
• Prepare regular updates/briefing notes for Council and senior leadership team.
• Performs other related duties as required

Requirements:

• Minimum of 4 years of related experience, with a minimum 2-year diploma in a related field
• Ability to support and project values compatible with the organization
• Working knowledge and understanding of the Provincial and Canadian justice systems, laws, and statutes in order to explain, uphold, and ensure others uphold laws (including Highway Traffic Act, Provincial Offences Act) and municipal by-laws
• Demonstrated ability to balance competing interests
• Excellent communication and interpersonal skills
• Patience and the ability to remain calm when dealing with difficult/stressful situations, in a compassionate, courteous and effective manner
• Committed to a team environment
• Ability to work independently
• Good problem solver/solutions-oriented
• Ability to build strong relationships
• Highly organized and comfortable working in a fast-paced and dynamic work environment
• Experience to handling multiple assignments concurrently and meet frequent deadlines
• Ability to exercise sound judgment and discretion in a variable and unpredictable environment
• Active listening skills and a non-judgmental approach
• Must provide proof of a valid G license deemed acceptable by the City of Kitchener and access to a vehicle
• Reliable with a good attitude and employment record.

Note: All interested applicants are encouraged to apply. In the event there is no successful applicant with the stated level of education and experience, other applicants will be considered if a combination of their education and experience meets the following pre-determined equivalency:

• Grade 12 Diploma, plus up to 1 year of postsecondary courses with minimum 7 years related and relevant experience; Or
• 3-Year Degree/Diploma with minimum 2 years related and relevant experience

The City of Kitchener is committed to an equity-driven, inclusive, accessible, and barrier-free recruitment and selection process, and to ensuring our workforce reflects the full diversity of the community we serve. We welcome applications from Indigenous, Black, racialized and 2SLGBTQ+ persons, as well as other equity deserving groups.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact Human Resources at , or 519-741-2200 ext. 7261 to make your needs known, so that we can support your full and equal participation throughout the hiring process.

We appreciate the interest of all applicants. Only candidates whose skills, experience and qualifications meet the requirements of the position will be contacted.

Please note that as per Human Resources Policy HUM-HIR-110, "Employment of Relatives of Staff Members and Elected Officials":

"The immediate relatives of staff of the Human Resources Division, all Directors, General Managers, or the Chief Administrative Officer and Elected Officials shall not be employed by the City in any capacity.

The immediate relatives of all other Management personnel shall not be employed where such employment would be:

1. within the same Department in the case of permanent full-time, temporary full-time and part-time classifications.

2. within the same Division in the case of students."

Department

Community Services

Division

Bylaw Enforcement

Union Affiliation

Non-Union/Management

Number of Positions

1

Hours of Work

35 hours per week, Monday to Friday

Location

Initial Location

Duke and Ontario - Bylaw Office

City

Kitchener

Compensation

Salary Range

$81,062 - $101,328

Grade/Band

10 (under review)

City of Kitchener