Job Description

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OSTING DATE:

June 30, 2025

POSTING NUMBER:

2025-021

POSITION TITLE:

Manager, MPA Resource Centre

UNION:

Excluded

WORK AREA:

Vancouver

SALARY RANGE:

$72,000 - $88,000

HOURS OF WORK:

Monday to Friday, 0900 hrs to 1700 hrs

REPORTS TO:

Director, Operations

SUPERVISES:

Resource Centre Coordinator, Homeless Outreach Program Coordinator, Recreational Therapists

POSTING CLOSE DATE:

July 14, 2025

START DATE:

ASAP


All candidates subject to a criminal record check.



Please see including required qualifications below.

About MPA Society

MPA Society is an award-winning and accredited non-profit agency that has supported people living with mental illness for over 50 years. Created on the principle of self-empowerment, our programs promote the dignity and well-being of people with mental illness by inspiring hope and supporting their recovery. MPA Society operates over 30 social, recreational, advocacy and housing programs that support people in their own communities.



This position supports the Director, Operations and up to 16 worksites across Abbotsford, Burnaby and Vancouver. The successful candidate will work with a variety of internal and external stakeholders. This dynamic and fast pace working environment will involve a balance between Mental Health program management and administration duties. We offer competitive wages and benefits, and opportunities to grow professionally with the organization while applying your abilities and values in a meaningful way for those we support.

NON-CONTRACT ROLE DESCRIPTION

TITLE:

Manager, Housing Programs

REPORTS TO:

Director, Operations

SUPERVISES:

Resource Centre Coordinator, Homeless Outreach Program Coordinator, Recreational Therapists

ROLE SUMMARY

The Manager is responsible for the daily operations of Resource Centre programs and services including the Homeless Outreach Program and the Supported Rent Subsidy Program. In collaboration with the Director, the Manager is responsible for developing and implementing innovative new programs and services, as well as developing, implementing, and adhering to best practices.



The Manager works collaboratively with a range of partners, both internal to the organisation and external community partners, to ensure that Resource Centre programs and services are responsive to the current and future needs of members and are delivered most efficiently and cost-effectively. Ensures agency policies are maintained and contributes to the development of new policies and procedures.

KEY ACCOUNTABILITIES

Ensures that all programming and services implemented are consistent with the principles of Psychosocial Rehabilitation, the determinants of health and the mission, vision, and values of MPA Society. Maintains regular contact with program participants to maintain an understanding of their needs and address any issues or complaints, Maintains program facilities and equipment ensuring preventative and responsive measures are undertaken. Maintains staffing levels by establishing roles and responsibilities of direct reports including the recruitment and orientation of new employees to ensure that they have the desired competencies, skills, abilities, beliefs and temperament to fulfill their individual roles and responsibilities. Evaluates performance, directs and coaches staff, and participates in the disciplinary process and grievance process in consultation with the Director and Human Resources. Solicits and recruits volunteers and student placements for post-secondary institutions within established agency guidelines, policies and protocols. Develops work schedules in response to operational needs. Ensures completion of payroll and scheduling and reviews for accuracy. Works within an established budget, monitors expenditures and approves accounts payable. Makes any required actions necessary to ensure program and services are provided within the established budget in collaboration with members of the senior management team. Maintains financial records for programs. In collaboration with the Operations Director, reviews program requirements and provides details for the preparation of the annual budget Authorizing expenditures and preparing residential budgets and contracts for submission to funding agencies and completing timesheets for payroll purposes. Manages all aspects of referrals to the designated area by interviewing clients, gathering background information, determining program suitability for potential clients, informing clients of program policies and procedures, and making referrals to other programs. Performs or oversees case planning with clients and healthcare providers to meet the needs of clients and the community. Advocates for clients by problem-solving in areas such as financial assistance, accessing community resources, and obtaining volunteer placements. Prepares, reviews and maintains documents and reports such as care plans, resident progress reports, and statistics. Maintains professional contact with funders and external agencies and organisations, ensures the implementation and fulfilment of contract deliverables, and responds to additional funder requirements. Works collaboratively with the Director in negotiating any changes to the deliverables of contracts with various funders. Assists in the preparation of grant submissions. Maintains positive relations with area residents by establishing regular contact with neighbours, participating in local area events and through the development of strategic partnerships with various members, groups and organizations within the community. Performs other related duties, participates in special projects and addresses business issues as assigned by the Operations Director.

QUALIFICATIONS

A level of education, training and experience equivalent to a Bachelor's Degree in a relevant behavioural science supplemented by training in accounting processes, plus 5 years recent experience in a mental health related agency with responsibility for front line service delivery, crisis debriefing and support, conflict resolution and case planning. Three years' management or supervisory experience.



Knowledge of psychosocial rehabilitation, mental illness and treatment modalities and new developments in mental health. Good understanding of community mental health and social services.


Ability to define priorities and manage time effectively in dealing with multiple priorities. Ability to provide leadership and supervision to staff. Demonstrated knowledge of human resources practices in a unionized environment. Excellent problem-solving skills, the ability to exercise initiative and excellent judgement, including confidentiality pertaining to areas of agency operations. Highly developed critical thinking, analytical and problem-solving skills Strong interpersonal skills and written and verbal communication skills Demonstrated ability to work effectively with a diverse group of individuals, including unionized staff and their representatives, mental health consumers, funders, community agencies, government, the general public, and management. Knowledge of programs and services in the areas of mental health and addictions, harm reduction, psychosocial rehabilitation and the determinants of health. Ability to effectively advocate for individuals and groups, and to promote consumer empowerment. Ability to work independently with minimal supervision. Valid BC Drivers License and access to a reliable vehicle. Successful completion of a criminal record check. * Proficiency in Microsoft Office applications