Job Description

Overview
We're looking for a Manager, Messaging, Collaboration & Desktop Technologies to shape the future of WorkSafeBC's client-facing infrastructure services. In this role, you'll lead the strategy, planning, and delivery of messaging, voice, collaboration, and desktop technologies including virtual desktop infrastructure, and guide the modernization of cloud and hybrid device management frameworks.
As a key leader within the IT Security & End User Technology Department, you'll oversee a high-performing engineering and support team, champion emerging technologies, strengthen enterprise security, and ensure WorkSafeBC staff have reliable, secure, and modern tools that support communication, productivity, and collaboration across the organization.
How you'll make a difference
You'll use leading edge tech to connect people to healthy and safe workplaces.
Where you'll work
At WorkSafeBC, we offer a hybrid work model that combines working remotely, and in our offices based on the operational needs of the position.
What you'll do

• Provide the vision, define, document, and maintain an ongoing messaging, collaboration, voice, and virtual desktop technology strategy that is aligned to the ITA Division's objectives and WorkSafeBC's strategic goals.
• Participate in long and short range strategic and tactical planning for the ITA Division; work closely with managers of all groups in the ITA Division who are responsible for implementing and managing hardware and software technology; recommend strategic direction for deploying new and advanced messaging, collaboration, voice, and virtual desktop infrastructure technologies at WorkSafeBC.
• Develops and implements all messaging, collaboration, voice, and desktop technology design frameworks and standards.
• Manages the implementation of proactive solutions on messaging, collaboration, voice, and desktop technologies with the goal of leveraging WorkSafeBC's technology investment.
• Develop and implement systems management Cloud and Hybrid frameworks, software updates, patch management, and device management.
• Stay up to date with advancements in messaging, collaboration, and desktop technologies, especially those related to AI and cloud computing. Place particular emphasis on emerging service delivery models, the strategic directions of major hardware and software vendors in the AI and cloud sectors, and industry best practices.
• Initiate and manage project teams to research and evaluate new messaging, collaboration, and virtual desktop tools and products that will enable enhanced communication for WorkSafeBC; prepare project proposals; ensure that projects are assigned, scheduled, and controlled accordingly to project plans; prepare product and tool selection and recommendation documents; produce business cases and implementation plans; and manage tool and product implementation.
• Consistently model the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

Is this a good fit for you?
You will thrive in this role if you can:

• Manage and direct assigned staff in maintaining high levels of service and in achieving divisional priorities and objectives. Hire, orient, evaluate, discipline, and terminate staff as required. Assign work, set performance goal and provide feedback, coaching, and developmental planning to support and motivate staff in meeting expectations.
• Promote staff development by creating and maintaining a supportive working environment within the department by ensuring effective communication, promoting teamwork, providing opportunities for staff involvement in planning and recognizing employees' contributions and achievements. Assist and support staff as changes and new initiatives are implemented in the workplace.
• Analyze and evaluate the key processes within the ITA Division. Work with other ITA Division departments on an ongoing basis to develop, implement, and optimize effective information systems security.
• Foster a constructive labour relation's environment within the department by dealing proactively with issues. Administer the provisions of the collective agreement and handle formal grievances at the informal level as required.
• Manage the financial resources within the allocated departmental budget in an efficient and cost-effective manner. Plan, develop, and administer annual operating budget for the assigned area. Monitor ongoing financial reporting, investigate variances, and take corrective action as required. Liaise with vendors in securing qualified contract staff as required.
• Implement the provisions of WorkSafeBC's Corporate Safety, Health, and Security policy within assigned area, including performing regular safety inspections, reporting real or potential hazards, holding regular safety meetings, and conducting accident investigations.
• Ensure that necessary administrative and technical resources and services are available to support staff in doing their work by identifying needs, coordinating with other departments, and taking appropriate action.

Your background and experience

• A bachelor's degree in computer science
• A minimum of 10 years of related experience in messaging, collaboration, desktop, or virtual desktop infrastructure technologies.
• Demonstrated leadership experience managing technical teams and complex initiatives.
• Strong knowledge of collaboration platforms, system management frameworks, and enterprise desktop environments.
• Experience working in large, complex organizations with diverse technical needs.

We'll consider an equivalent combination of education and experience.
Important to know
Before we can finalize any offer of employment, you must:

• Consent to a criminal record check and successfully meet record clearance.
• Confirm you're legally entitled to work in Canada.

WorkSafeBC's COVID-19 Employee Mandatory Vaccine Policy (the "Policy") is suspended effective January 9, 2023, however we reserve the right to re-implement it in response to changes in the public health landscape, including public health orders. We are committed to the protection, health, and safety of our employees and our Who we are
At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.
What's it like to work at WorkSafeBC?
It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.
Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.
Learn more: Discover .
Our benefits
As a member of our team, you'll have access to services and benefits that help you get the most out of work -- and life. Along with a competitive salary, your total compensation package includes:

• Defined benefit pension plan that provides you with a lifetime monthly pension when you retire
• 4 weeks of vacation in your first year, with regular increases based on years of service
• Benefits package that includes customizable options for health care and dental benefits, additional days off, and a health care spending account
• Optional leave arrangements
• Development opportunities (tuition reimbursement, leadership development, and more)

Learn more: Find out .
Salary: $127,804 - $155,281/annually
Want to apply?
Applications are welcomed immediately, however must be received no later than 4:30 p.m. PST on the closing date.
Please note that we will be starting assessments prior to the closing date.
We encourage all qualified applicants to apply. If you require an accommodation in the assessment process, please email when you on WSN.

Skills Required