Job Description

Lead With Purpose -- Join a Team That Changes Lives

Rexdale Community Health Centre

is a multi-service Centre where we deliver primary health care, health promotion, and community support services to individuals and families of all ages and backgrounds. We are a

welcoming, mission-driven organization

where leaders are empowered to drive meaningful change--and where staff are deeply committed to improving lives across our diverse community.

We're currently seeking a

Manager of Mental Health Programs

to lead a dynamic, multidisciplinary team and oversee the strategic growth and daily operations of our mental health department. This is a senior leadership role with the opportunity to shape service delivery, guide partnerships, and build programs that support African, Caribbean, and Black (ACB) communities with compassion, equity, and excellence.

You'll be joining a psychologically safe, inclusive, and collaborative workplace with a strong culture of

learning, innovation, and impact

--and your leadership will be key to helping us grow.

Your Role as the Manager:

The Manager of the Mental Health Program Department will lead the development, implementation, and optimization of an integrated mental health department, ensuring efficient service delivery, strategic partnerships, and sustainable program growth. This role requires strong systems thinking, operational excellence, and a commitment to equity-based and trauma-informed care. The ideal candidate will have deep knowledge of the challenges faced by African, Caribbean, and Black (ACB) individuals in mental health and addiction services, along with experience in leading multidisciplinary teams in high-intensity service environments.

Key Responsibilities:

Caseload and Service Management

Design and implement caseload management systems. Establish and monitor service duration guidelines. Develop transition protocols for care continuity. Oversee waitlist management and capacity planning. Create and maintain external referral networks.

Partnership Development

Lead partner engagement strategy. Establish service integration protocols with community partners. Develop formal partnership agreements. Coordinate cross-organizational service delivery. Manage partner-provided therapy services.

Strategic Planning & Quality Improvement

Guide department strategy aligned with the organization's mission. Establish a service user advisory committee. Lead evidence-based program development. Design and implement monitoring and evaluation systems. Oversee EMR optimization for mental health services. Ensure compliance with anti-racism, equity, and accessibility policies.

Operational Excellence

Manage departmental budget and resource allocation. Supervise clinical and administrative staff, including therapists, social workers, and peer support workers. Provide mentorship, coaching, and support for staff in culturally competent and trauma-informed approaches. Implement service targets and limits. Ensure regulatory compliance with legislative frameworks (e.g., PHIPA, Mental Health Act, Consent & Capacity). Develop risk assessment, crisis response, and duty-to-report protocols.

Qualifications and Experience

Master's degree in a mental health-related field. Licensed mental health professional. 10+ years of clinical experience. 5+ years of management experience in mental health services. Demonstrated success in systems implementation. Experience with partner engagement and interagency collaboration. Strong data analysis skills for performance monitoring and decision-making. Lived experience and/or deep understanding of challenges faced by ACB individuals in mental health and addiction services. Experience in community health settings and developing anti-oppressive, culturally affirming programs. Strong understanding of systemic barriers, racial trauma, and historical healthcare mistrust in ACB communities. Ability to advocate for policies and funding that promote equity and address health disparities. Experience leading and supervising multidisciplinary teams. Expertise in staff wellness, burnout prevention, and performance management in anti-racist and high-intensity environments. Grant writing and funding application experience. Proficiency in EMR systems and program evaluation using qualitative and quantitative methods. Conflict resolution and crisis communication skills, particularly in diverse populations (ACB, LGBTQ+, newcomers). Experience fostering psychologically safe, inclusive workplaces
What We Offer:

20 vacation days per year (1.67 days/month) 1.5 sick days per month (up to 30 days) 4 float days per year 10 professional development days annually Extended health benefits & HOOPP pension plan A supportive leadership team that values staff wellness and continuous growth
Salary: $67,948 - $81,867 (depending on experience)
Hours: 35 hours per week
Starting date: ASAP Status: Non-unionized position

Job Types: Full-time, Permanent

Pay: $67,948.00-$81,867.00 per year

Benefits:

Casual dress Company pension Dental care Disability insurance Employee assistance program Extended health care Flexible schedule Life insurance Mileage reimbursement On-site parking Paid time off Tuition reimbursement Vision care
Education:

Master's Degree (preferred)
Experience:

Management: 3 years (required) Working with Marginalized Communities: 3 years (preferred) Therapist/Counselling: 3 years (preferred)
Licence/Certification:

in good standing with CRPO or OCWSSW (preferred)
Work Location: In person