Job Description

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238
CarMax, the way your career should be!
We are seeking a dynamic and experienced individual to join our team as a Manager of Logistics Operations. This leadership position involves driving the development and optimizing Logistics Operations processes to enhance efficiency and cost-effectiveness through strong partnership and mentorship.
Responsibilities:
Key Responsibilities will include

• Lead Parcel, Mail & Operations Team
• Support Logistics process improvements with a focus on execution and efficiency
• Assist with development, testing and rollout of a Logistics Management System

Team Leadership:

• Lead, mentor, and inspire our Parcel and Mail Operations Team
• Foster a collaborative and results-driven team culture.
• Act as a key liaison between Field and Home Office Logistics, with a focus on Parcel and Mail Operations to drive coordination and efficiency
• Contribute to the development and creation of training materials and communication tools.
• Assist in training teams on the effective use of reporting tools and analytics.

Reporting Design, Development and Troubleshooting:

• Utilize in-depth knowledge and analytics experience to develop actionable insights.
• Contributing to the design, development, and continuous improvement of systems across the Logistics organization
• Troubleshoot reporting escalations and implement solutions for continuous improvement

Process Improvement:

• Apply best practices and leverage internal or external business processes to enhance products and services within Logistics Operations
• Analyze cost/benefit scenarios for consolidation opportunities and shipping methods.
• Manage the testing, introduction and implementation of new product and/or process solution and options to continuously improve our customer and Associate experience.
• Be an ADKAR champion; weaving exceptional change management and communication into every change we test and roll out.

Project Management:

• Demonstrate strong project management skills to execute initiatives successfully.
• Drive projects from inception to completion, ensuring timelines and objectives are met.
• Build robust internal partnerships essential for project success.
• Cultivate and maintain strong relationships with CarMax third-party vendors to ensure seamless collaboration and service delivery.
• Strong ability required to evaluate ad-hoc requests as proposed by CarMax Store locations, Home Office, and Home Office extensions

Work Location and Arrangement: This role will be based out of the Richmond Virginia Home Office.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
Qualifications:

• Four- year degree in Business or equivalent preferred
• Exceptional Analysis and Decision-Making Skills.
• 3+ years of strong leadership skills, with a track record of successfully leading and motivating teams.
• Expert level MS Office applications Excel, Word and PowerPoint required
• Exceptional communication skills, with the ability to convey complex information to both technical and non-technical audiences.
• Project management experience, including the ability to manage multiple projects simultaneously, preferred

About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by la
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Skills Required