OPEN- CANADA /
OPERATIONS \xe2\x80\x93 IT /
FULL-TIME
/ HYBRID


We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that\'s because we\'re made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We\'re the largest provider of free phone service in the nation. And we\'re just getting started.



Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.



TextNow is looking for a Manager, Information Systems, to join our Waterloo team. As a Manager, IT Technical Operations leader, you will be responsible for leading the vision and executing on it in all aspects of IT such as network, infrastructure, tooling and the equipment that keeps our business running and productive.


Candidates must be able to commute to our Waterloo, Ontario office at least twice a week

What You\'ll Do

• • Provide the vision for the direction of IT support, ensuring it maps back to our company values and overall success
  • Manage a growing team of IT support specialists, focusing on career path, growth opportunities, and work planning
  • Ensure our network and infrastructure will scale and is reliable across multiple work sites
  • Provide technical support for the entire employee base to ensure that employees are set up for success
  • Work in an agile environment, continuously evaluating and adapting to be more productive
  • Own, support and maintain multiple enterprise applications, including Confluence, Jira, etc.
  • Identify and implement innovative solutions to help drive efficiency within the organization
  • Oversee support for desktops, laptops, mobile devices, printers, security access system, AV equipment and desk phones
  • Manage the IT Support Desk including liaising with TextNow employees, answering follow-up inquiries, providing context, solving outstanding problems, and ensuring accountability for SLAs and responses
  • Lead implementation and management of IT projects planned as part of IT initiatives
  • Oversee and manage TextNow IT hardware inventory including laptops and any other company owned devices, and TextNow office IT infrastructure including access points, Wi-Fi, firewalls, etc
  • Liaise with Information Security vendor to manage and enforce Information Security policies and best practices
  • Provide IT training as part of onboarding and continuous best practices for TextNow employees
  • Provide emergency/urgent support for IT and facilities-related requests

Who You Are

• • Creator of cool stuff with experience supporting Mac, Windows, and Linux laptops or servers and virtualization technologies like VMWare
  • Brilliant Collaborator with 5+ years of IT leadership experience
  • Someone who takes action and ownership with a proven ability to architect and plan future infrastructure needs
  • Respectfully candid with the ability tocommunicate clearly with technical and non-technical audiences, both verbally and written and outstanding customer service and interpersonal skills
  • A bold risk-taker and self-starter who has good knowledge of network infrastructure including TCP/IP, routing, managed switches, firewalls, Active Directory, DHCP, DNS, and SMTP
  • Resourceful and scrappy with the ability to source servers, laptops, monitors, and any equipment needed by the organization
  • Experienced and creativewith databases such as MySQL, Confluence
  • Company Tool Supporting Experience supporting Office 365, new softwareintegrations and automation, SharePoint, Self-help policy & process development and implementation, technical experience with both Mac & Windows OS and AWS, Project management experience

More about TextNow...



Our Values:

• People First (Make business decisions by putting people first!)
• No Brilliant Jerks (We\'re cool with the brilliant part, with the jerk part? not so much)
• Give a Damn! (We care about our work, our mission and our customers)
• Challenge Accepted (Show up with a positive can-do attitude)

Benefits, Culture, & More:

• Strong work life blend
• Flexible work arrangements (wfh, remote, or access to one of our office spaces)
• Employee Stock Options
• Unlimited vacation
• Competitive pay and benefits
• Parental leave
• Benefits for both physical and mental well being (wellness credit and L&D credit)
• We travel a few times a year for various team events, company wide off-sites, and more

Diversity and Inclusion:
At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.


TextNow Candidate Policy
By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy