Job Description

Location

Calgary - 225 6th Avenue SW, Suite 1210

Business

At Brookfield Properties, our global network and relationships are here for our tenants and partners \xe2\x80\x94 wherever they are in the world. Where going to work never feels routine. We integrate commercial real estate with world-class shops, restaurants, and entertainment, creating spaces where work and play don\xe2\x80\x99t just coexist, but thrive. If you\xe2\x80\x99re ready to be a part of our team, we encourage you to apply.



At Brookfield Properties, our success starts with our people. People like you.

We develop, operate, and manage more than 650 properties and 325 million square feet of real estate across the globe. It\xe2\x80\x99s a feat that wouldn\xe2\x80\x99t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don\xe2\x80\x99t simply meet the needs of our tenants, residents, and communities \xe2\x80\x94 but exceed them, every day.

Within our Office Properties business, this conviction guides every aspect of our work. Our high-end design capabilities and strong sustainability practices allow us to create properties that raise the bar for real estate everywhere. It\xe2\x80\x99s why the world\xe2\x80\x99s most respected businesses, non-profits, and start-ups choose us as their partner.

If you\xe2\x80\x99re ready to be a part of our team, we encourage you to apply.

RESPONSIBILITIES:

The responsibilities outlined in this job description are intended to provide a sense of the key priorities for the role. In the spirit of continual service improvement, this role and function will be evolutionary. You will play a key role in inspiring change and continual improvement.

Provide leadership for the delivery of 24/7 service operations

Manage infrastructure services and ensure the effectiveness of services

Support the ongoing management and maintenance of various IT and OT systems

Engage with internal stakeholders and external partners to ensure service quality

Support and advise the regional IT and OT teams to be their trusted IT partner

Build and maintain relationships with all department heads, external partners, and vendors in support of decisions regarding operational activity and strategic goals.

Orchestrate and lead technical teams, vendors, consultants, and contractors

Assess, pilot, Implement, and support new systems and technologies

Manage and respond to escalations and take proactive steps to address the root cause

Make decisions at a relevant authority level while knowing when to engage upper management to seek guidance and assistance when suggesting ideas and solutions to technical problems

Interact with all relevant technology services and operations teams in the scheduling and implementing periodic maintenance of systems hardware and software, including hardware and software upgrades and system releases

Implement and support technology infrastructure, including but not limited to servers, backups, patching, networks, and printing

Coordinate and liaise with project managers and solution deliveries

Responsible for the alignment, agreement, and documentation of service level targets and responsibilities - e.g., SLRs, and SLAs to continually improve the performance of IT operations.

Develop and maintain information technology plans in accordance with IT Strategy

Implement manage disaster recovery procedures for critical systems and technologies.

Ensure that technology solutions are delivered in a timely and cost-effective manner

Ensure service delivery management reporting, status reports, and upward communications are meaningful

Identify, manage, and control risks of service transition.

Assist with coordinating the transition of projects from implementation to operations

Assist with coordination of service responsibility transitioning between internal and/or external parties

Monitor and improve user satisfaction with the quality of service delivered

Ensure effective utilization of service provider resources to deliver maximum value to the business

The successful candidate will be expected to play an active role in direct staff supervision, the development and execution of employee objectives, and annul employee performance reviews

QUALIFICATIONS

Service/Personal Skills

Excellent written and verbal communication skills, with the ability to communicate complex information in a meaningful way to a variety of audiences

Track record of managing and improving complex processes with highly effective organizational, directional, and problems solving skills as well as planning for not only prioritizing work activities but also anticipating shifts in priorities

Ability to foster effective working relationships and build consensus

Thorough understanding of an enterprise decision-making process

Ability to understand business processes from different business areas and work towards their improvement

Demonstrated experience working with external parties such as service providers, contractors, and software vendors.

Strong analytical and troubleshooting skills, with the ability to adapt and translate technical concepts in terms of business impact

Strong organizational and problem-solving skills and time management

Strong presentation skills

Business Analysis skills including the creation of Project Documents

Strong creative thinking abilities

Demonstrate the ability to see issues from the customer\xe2\x80\x99s perspective, assesses the urgency of requests, and respond accordingly.

Ability to communicate clearly and effectively both verbally and in writing, to differing audiences

May require traveling to various locations outside of the corporate office

Periodically moves boxes and computer equipment weighing up to 50 lbs.

Positions self to install computer equipment, including under desks

Punctual, regular, and consistent attendance is required

Technical Skills

Must-Have: Proven and existing experience as IT Manager ( 5+ Years )

Must-Have: Willingness to work from the office

Proven experience managing infrastructure and information systems environment

Proven experience managing and maintaining Windows, Linux, & DB environments

Strong knowledge of Web Servers, Application Servers, and Databases

10+ years of experience with desktop support and helpdesk functions.

Experience with file storage systems

Demonstrable experience with software hosting in the public cloud, preferably in Azure.

Advanced knowledge of ITIL and IT operational processes

Advanced understanding of IT operational monitoring and automation systems

Knowledge of Aruba/Fortinet equipment, including wireless, switches, firewalls, etc.

Strong knowledge of server hardware knowledge such as rackmounts, blades, etc. (HP, Dell, IBM)

Strong experience with 3rd party tools such as Idera, Red-Gate, Solar Winds, Nagios, etc.

Strong network knowledge such as IP networking, LAN/WAN, VPN, firewalls, whitelisting, DNS, DHCP, etc.

Strong knowledge of Windows DR and clustering technologies including MS SQL mirroring, clustering, and availability groups

Understanding of SAN/NAS technologies

Understanding of virtualization technologies (VMware and Hyper-V)

Willingness to travel within North America if required

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Brookfield Properties