Job Description

With over 31,000 registrants, the Ontario College of Social Workers and Social Service Workers ("the College") is the regulatory body for social workers and social service workers in Ontario


Accountable to the Ministry of Children, Community and Social Services, the College's ongoing mandate is to instill confidence that the professions provide safe, ethical and high-quality service for the well-being of the public. The College is committed to regulating Ontario's social workers and social service workers by upholding ethical and professional practice.


Are you interested in leading a dynamic team dedicated to protecting the public and promoting ethical and professional practice? Are you a transformative leader looking for a challenge? Take the next step in your career with us.

The Role: Manager, Investigations

We are seeking a Manager, Investigations to join the College's Complaints and Discipline team. Reporting to the Director, Complaints and Discipline, this role provides direct guidance, leadership and expert advice to a team of Investigators. The incumbent will manage and support the work of the College as it relates to the College's statutory responsibilities in the areas of complaints, reports, discipline and fitness to practise by analyzing information for risk to the public. The Manager, Investigations will be required to act in the Director, Complaints and Discipline's absence for day-to-day operations and staff management.

What you will be doing in the role:

Triage, track and monitor the intake of complaints/reports and other concerns that come to the attention of the College regarding the conduct of its registrants. Lead and supervise investigations in alignment with principles of procedural and administrative fairness. Act as a resource to the Executive and Complaints Committee with respect to investigations before the committees as well act as a resource to Council as may be required. Review case files prior to submission to the Executive and Complaints Committee. Manage the Investigations team's performance and ensure Key Performance Indicators are achieved. Build competencies and foster excellence through staff development. Model behaviors aligned with the Vision, Mission, Core Values and Strategic Priorities of the College. Proactively apply data mining and analytics tools to assess the efficiency of workflows, identify relevant patterns and trends, monitor performance metrics, and inform strategic improvements. Oversee caseloads on the team, review investigation plans and provide ongoing feedback to Investigators ensuring legislative, legal and procedural compliance is achieved in each investigation. Contribute to the preparation of quarterly and annual reports. Analyze complex issues related to nuanced complaints of unprofessional conduct and/or professional incompetency and independently provide advice regarding investigative strategies. Liaise with key individuals and groups including College registrants, members of the public, legal counsel , Council and Committee members. Prepare reports and present matters to the Complaints Committee and Executive Committee. Manage sensitive and complex issues in an objective and reasoned manner and achieve results within established timelines and performance standards.

What you will bring to the role:

Minimum post secondary degree in a relevant discipline; law or health care an asset. Minimum of seven years of professional experience conducting investigations in a regulatory environment. Minimum of five years people leadership experience with the proven ability to lead, coach, and provide constructive feedback, to manage performance and support skills development. Demonstrated experience of administrative law principles such as procedural fairness, transparency and confidentiality, as well as an understanding of legal process and professional regulation. Demonstrated experience in reviewing legislation and statutory interpretation. Proven experience in investigation techniques, policies and procedures and report writing. Strong investigative, research and information gathering skills. Exceptional communication skills to engage with key individuals or groups and determines communication delivery and approach. Manage sensitive and complex issues involving members of the public, registrants and colleagues, with empathy, discretion, and professionalism. Proven experience to manage and prioritize multiple cases and projects in a fast-paced, high-pressure environment; responding to changing and/or conflicting timelines or urgent matters as they arise. Excellent analytical, attention to detail and organizational skills with the ability to self-initiate. Technological curiosity and savvy with proven expertise and hands-on experience in effectively utilizing the Microsoft 365 suite and relational databases.

Our Core Values:

Ethical

: Behaving in a manner that is equitable, inclusive, respectful, kind and upholds the dignity of all individuals.

Accountable

: Serving and protecting the public by remaining responsible, responsive and transparent.

Effective:

Conducting and providing service in a timely, efficient and impactful manner.

Community-centred

: Collaborating with diverse perspectives, interests, and identities to ensure voices are heard, valued, included, and respected.

What we offer:

The position is full-time, permanent. Downtown Toronto office (directly on Line 2 of the TTC). Generous vacation and paid time off offerings. Supportive work-life flexibility and a hybrid work model. An additional week of paid time off as the College closes between December 25th and January 1st and early office closure on the Friday before a long weekend. Competitive benefits package including enhanced coverage for mental health practitioners, parental leave top-ups and generous Health Care Spending Account. Investing in your professional growth through courses, conferences, cross departmental projects and collaboration. The opportunity to be part of an amazing team doing important work!

While all responses are appreciated and will be handled with the strictest confidence, only those being considered for interviews will be contacted.

The Ontario College of Social Workers and Social Service Workers strives to be diverse, inclusive, fair and equitable and to create an accessible, barrier free workplace.

If you require Code-protected accommodation at any time during the recruitment process or if you are unable to apply to this position due to a requirement, email us at

accessibility@ocswssw.orgwith subject line "Manager, Investigations" or call 877-828-9380 x206.

Application deadline: August 22, 2025