Manager, Indigenous Health
BC Emergency Health Services
BC (Hybrid)
Regular, Full Time


BC Emergency Health Services (BCEHS) is hiring a Manager, Indigenous Health.


Pursuant to section 42 (3) of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. Please self-identify in your cover letter/resume.


Role Summary


In accordance with the Mission, Vision, Values, and strategic direction of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.


Reporting to the Director, Indigenous Health Programs, the Manager is responsible for the management and oversight of strategic programs and related projects relating to the broad areas of transformation, quality improvement and evaluation. The Manager is responsible for the identification, planning, development, implementation, coordination and evaluation of key programs and related projects. The Manager works collaboratively with a variety of internal and external partners in support of the development, implementation, and evaluation of strategic anti-Indigenous racism training, policy, Indigenous cultural safety, knowledge exchange programs and related projects. Given the complexity of the system level changes expected through the development, implementation and evaluation of strategic programs and related projects, the Manager applies proven decolonizing leadership, management knowledge and skills to enable wise practice, performance improvement, and system integration in alignment with Indigenous Health programs and PHSA vision, mandate, and strategic directions.


BCEHS and PHSA uphold the Declaration on the Rights of Indigenous Peoples Act and the work of Governments in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. Reconciliation is an ongoing process and a shared responsibility; PHSA is committed to creating opportunities which implement the Truth and Reconciliation Commission Mandate.


What you\xe2\x80\x99ll do

• In collaboration with BCEHS directors and leadership, manages the development, implementation, and continuous evaluation of the BCEHS Indigenous Health Strategy. Ensuring BCEHS Indigenous health strategies align with PHSA\xe2\x80\x99s Indigenous Health team, Calls to Action of Canada\xe2\x80\x99s Truth and Reconciliation Commission, the United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), the National Inquiry into Missing and Murdered Indigenous Women and Girls and the findings and recommendations of In Plain Sight report. With the aim of improving patient experience and health care outcomes for Indigenous peoples accessing BCEHS services.
• Collaborates with BCEHS directors and leadership to support the promotion, monitoring, and evaluation of the strategy, ensuring effective systems, practices, policies, and timelines are met.
• Manages a diversity of programs/related projects of varying scope in a complex and changing multidisciplinary environment and with a diversity of partners/partners. Maintains responsibility for ensuring that programs and projects are completed in adherence to project protocols/ charters/ agreements, timelines, applicable institutional and ethical policies and procedures, and pertinent legislation.
• Manages the identification, collection and analysis of relevant information/evidence relating to current programs and related projects and synthesizes findings to effectively integrate these into the development, implementation, analysis, dissemination of findings, and policy/practice implications of strategic programs and initiatives.
• Develops, coordinates and/or oversees the coordination of proposals, budgets, and workplans for proposed programs and related projects, ensuring that resources will meet program/project objectives and high-quality deliverables; prepares mid-term and final reports.
• Leads and/or coordinates strategic program teams, related working groups, and advisory committees to achieve targeted goals/objectives of strategic programs and related projects, and to build and strengthen relationships with key partners and partners.
• Improves the quality and effectiveness of BCEHS team processes by formulating and implementing team-based recommendations.
• In cooperation with internal and external partners, manages and resolves issues to ensure high quality delivery of service and escalate issues as appropriate according to defined procedures.
• Conducts investigations into incidents and patient, client, and employee concerns that may arise in a program area in a fair and consistent manner. Fosters a positive work environment that empowers and encourages employees to realize their maximum potential, creating commitment, ownership, and personal growth.
• Develops a culture of continuous learning by building inclusive relationships, rooted in respect collaboration and empowerment and mentoring others.
• Provides leadership and support to BCEHS relating to Indigenous cultural safety and humility, including community engagement, recruitment/retention of Indigenous employees, fostering relationships with communities, Elders, and others.
• Appropriately manages employee relations issues, including disciplinary action and dismissals. In consultation with the Director, Labor Relations, and Human Resources staff, manages employee performance, investigates employee misconduct, and conduct performance evaluations

What you bring


Qualifications


A level of education, training, and experience equivalent to five (5) years of recent experience in program management, facilitating and engagement consultation processes with a wide range of partner groups, planning, or program development in healthcare or social services preferably with focus in Indigenous health including ICS, colonization and anti-Indigenous racism. This experience should include working directly with or alongside Indigenous communities and/ or Indigenous health organizations.


Skills & Knowledge

• Lived experience with Indigenous populations and demonstrated extensive knowledge of Indigenous health care needs, services, and impacts as well as knowledge of culture, protocols, traditions, and ideology of Indigenous people and organizations in British Columbia is an asset.
• Demonstrated extensive knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies.
• Demonstrated extensive knowledge of socioeconomic and health status realities, and especially the determinants of health, legislation and public policy affecting Indigenous people.
• Knowledge and appreciation of the unique history, cultures, and rights of Indigenous Peoples in Canada is required.
• Experience or working knowledge of health systems and policy, organizational change, anti-Indigenous racism, resistance to change, population health, illness prevention, health promotion, knowledge exchange and change management.
• Strong technical abilities to create and manage complex document filing, indexing and retrieval systems. Strong project management skills, including ability to engage and collaborate with partners in a respectful, tactful, and effective manner.
• Ability to act effectively as a change agent for the introduction and implementation of innovative and creative ideas, tools, templates, and processes.
• Sound judgment, tact and diplomacy including demonstrating effective negotiation/mediation skills and/or the application of effective conflict negotiation/resolution skills to skills and experience in building relationships and working through challenging topics.
• Strong advocacy skills to reconcile diverse viewpoints that foster cooperation and collaborative work across various areas.
• Excellent time management skills to prioritize, complete assignments and schedule activities.
• Exceptional oral and written communication skills with a broad range of partners, coupled with an ability to function at a high level in a complex and changing interdisciplinary healthcare environment.
• Strong skills in literature searches/reviews, data management/analysis, presentation, as well as with project management applications and other business software programs, including MS Office, enterprise resource planning applications.
• Ability to travel as needed, and valid B.C. Driver\'s License is required.

Indigenous Cultural Safety and Diversity

• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission\xe2\x80\x99s 94 Calls to Action (2015), In Plain Site Report (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

While BCEHS would consider a foundation in Indigenous cultural safety to be a strong asset for consideration, our commitment to enhancing Indigenous cultural safety includes providing all employees with access to resources and training programs in partnership with San\'yas Core Health Indigenous Cultural Safety Training and Anti-Indigenous Racism Response Training.


Core Competencies

• Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner.
• Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
• Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
• Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
• Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
• Builds Teams: Fosters environment of cooperation, support and knowledge sharing

What we do


BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority (PHSA). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia.


BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.


What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness and development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time, Permanent, Non-Contract
Salary Range: $ 106,026 - $ 152,413
Typical Hiring Range: $ 106,026 - $ 132,533
The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: BC (Hybrid)
Closing date: June 14, 2024 10:00am PST
Requisition #166562
Contact: excludedrecruitment@bcehs.ca


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


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