Job Description

The Manager, Human Resources Operations and Systems is responsible for leading the strategy, administration, and optimization of core HR systems and operational processes. This role manages a team focused on HR technology, data management, reporting, and operational excellence. The manager ensures systems and workflows support compliance, accuracy, and efficiency, while enabling informed decision-making across the HR portfolio. Through continuous process improvement, system enhancements, and cross-functional collaboration, this role helps drive a high-performing, data-enabled HR function.
Primary Responsibilities:
HR Technology & Systems Management

• Oversee all HR systems, ensuring functionality, integration, and alignment with organizational needs and HR strategies.
• Identify and support implementation of system enhancements and upgrades to improve user experience, data reporting, and overall performance.
• Develop and deliver training resources and support for HR team members and leaders on HR system tools, including self-service functionality.
• Act as a primary liaison with vendors and IT partners for system configuration, troubleshooting, and development.

Data Integrity & Compliance

• Ensure the accuracy and integrity of HR data through regular audits, validation protocols, and standardized data entry processes.
• Provide oversight on system access, role permissions, and user profiles in alignment with privacy legislation and organizational policy.
• Oversee the maintenance and archiving of employee files and HR records in compliance with legal and internal records management requirements.

Process Improvement & Automation

• Lead the review and redesign of HR operational processes to enhance efficiency, consistency, and user satisfaction.
• Identify manual processes suitable for automation and implement workflow tools to streamline HR service delivery.
• Coordinate change management activities associated with system or process changes, including stakeholder engagement, training, and communications.

Reporting & Analytics

• Develop and support maintenance of HR dashboards and workforce reports that provide visibility into key HR metrics such as headcount, turnover, hiring, and employee demographics.
• Produce standard and ad hoc reports and analyses to support compliance, strategic planning, and operational decision-making.
• Ensure data is accessible, reliable, and translated into actionable insights for HR leadership and business partners.

Strategic Projects & Collaboration

• Collaborate with HR leaders across Talent, Total Rewards, SHRCs, and other areas to ensure systems and processes support broader HR and organizational goals.
• Lead or contribute to cross-functional HR initiatives, serving as an operational and systems subject matter expert.
• Champion continuous improvement by gathering feedback, identifying pain points, and delivering solutions that enhance overall HR effectiveness.
• Manage HR systems and operations projects from planning through execution, including timelines, resource allocation, and stakeholder coordination.

Leadership and Team Management

• Lead, coach, and develop a team, providing clear direction, fostering a collaborative team environment, and supporting professional development and performance growth.
• Oversee day-to-day team operations, setting priorities, allocating responsibilities, and ensuring alignment with departmental and organizational goals.
• Support team members in delivering high-quality, timely service and support across all areas of responsibility. Identify opportunities to streamline processes and improve efficiency, consistency, and employee experience.
• Act as a mentor and subject matter expert, offering guidance, training, and support to build internal capability and succession within the team.

What must you have?

• Bachelor's degree in Human Resources, or a related field is required.
• Minimum 5-7 years of progressive experience in HR operations, HRIS management, or HR service delivery
• Minimum of 3 years in a leadership or management role.

What else do you bring?

• Strong technical proficiency in HR systems (e.g., iCIMS, HRIS platforms, payroll systems, reporting tools), with demonstrated success in implementation, configuration, and user support.
• Experience in a healthcare or public sector setting, ideally within a unionized environment, with a solid understanding of collective agreements and associated HR practices.
• Proven experience leading a team, providing direction, coaching, and performance development in a high-volume, multi-stakeholder context.
• Strong working knowledge of employment legislation, data governance, privacy legislation, and information security best practices.
• Experience designing, documenting, and optimizing HR processes and workflows.
• Advanced analytical and reporting skills with the ability to translate data into actionable insights.
• Proven experience leading projects and change initiatives in a collaborative, multi-stakeholder environment.
• Excellent organizational, communication, and interpersonal skills, with the ability to engage stakeholders at all levels.
• Strong problem-solving and decision-making skills with a continuous improvement mindset.
• Ability to align HR programs with organizational goals and healthcare workforce trends, with a forward-thinking and proactive mindset.
• Strong leadership presence with the ability to guide and motivate a team, build cross-functional relationships, and gain buy-in at all levels.
• Clear, respectful, and effective communicator, capable of tailoring messaging to various audiences including clinical leaders, union representatives, and staff.
• Strong analytical skills to support decision-making through metrics, benchmarking, and trend analysis in both talent and rewards areas.
• Ability to use sound judgment in managing sensitive issues, balancing organizational policy, legislative requirements, and operational needs.
• Demonstrated commitment to a positive employee experience, equity, and inclusion in every aspect of HR service delivery.
• Comfort working in a dynamic, fast-paced environment with competing priorities and evolving system needs.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Preferably, your profile also includes:

• Certification in project management, or HR systems (e.g., PMP, HRIP) is an asset.
• CHRP or CHRL designation is considered an asset.

*You may be required to work at any site at Mackenzie Health.
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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.
Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.
We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

Skills Required