Job Description

The Manager, HR Employee Services will develop, refine & implement back-end HR operational standards and administrative procedures to elevate the manager and employee experience, to enable growth and organizational capacity through best practices, process/system improvement methodologies and project management. This position will leverage leading edge technology and analytics to execute through standardization, governance and collaboration with the entire HR team.
Note: This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement.
Note: This is a 12 month limited term employment opportunity including extended health benefits and 3-weeks\' vacation.
What you\'ll do

• Provide leadership to a team of HR Support Specialists responsible for the support of all HR administration and employee data maintenance
• Oversee the resolution of inquiries from employees, HR and managers.
• Build and execute strategy for the Human Resources Employee Services that drive improvements and positively impacts the employee experience
• Develops and implements the processes necessary to manage a multi-tier service center and ensures appropriate standards are in place to evaluate and optimize service delivery and service quality; including timely monitoring and management of calls, emails, data entry, surveys, etc.
• Create and maintain knowledge-based materials such as process workflows, detailed step-by-step procedures or job aides and ensures team usage
• Foster a collaborative team culture of high standards, strong productivity, executional excellence and innovation
• Provide high level of service to internal customers to enable the success of HR and the businesses they support
• Analyze key performance data to partner with internal and HR partners to identify, recommend and drive process improvements.
• Develop and collaborate in the development and implementation of both new and/or changes to supporting HR system
• Proactively identify opportunities and make recommendations for continuous improvement in various HR Systems and business intelligence tools and leads HR process improvement initiatives

What you\'ll bring

• Bachelor\'s degree in Human Resources or equivalent combination of education and experience.
• 7-10 years of experience in human resources or business service operations team in a unionized environment
• 3-5 years management experience or equivalent project lead experience
• CPHR designation would be an asset
• Previous experience building an HR shared services model
• Proven ability to lead and inspire a team with a focus on team engagement and development
• Strong collaboration and influencing skills
• Strong operations management capabilities and experience managing large delivery focused teams
• Ability to set strategic vision and operationalize the vision into an execution plan/roadmap
• Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism
• Strong attention to detail and high work standards in support of accurate, flawless delivery
• Ability to develop detailed work plans with appropriate resource requirements
• Project management skills including the ability to organize, execute and plan large-scale projects
• Experience implementing and managing HR technology programs including change management and communications

Why you\'ll love working here

• This role provides you a very competitive salary in line with the successful candidate\'s experience.
• We also provide a best-in-class health and wellness benefits package for this position that includes such things as full health care (including unlimited physiotherapy), dental, vision, medical leave coverage, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP) through Homewood Health
• Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver.

The estimated salary for this position is $103,500 - $126,500. In determining final salary, Seaspan considers many factors including the successful Candidate\'s skillset and experience as well as position location and internal equity. The final base salary offer will be at the Company\'s sole discretion and presented as part of a competitive total compensation package.
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