Job Description

National Defence - Canadian Forces Housing Agency


Yellowknife (Northwest Territories)


AS-05


$96,235 to $104,044
For further information on CFHA, please visit: CFHA Jobs


About the Canadian Forces Housing Agency: Video

Closing date: 14 October 2025 - 23:59, Pacific Time

Who can apply:

Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Apply online

Important messages

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We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.


Assessment accommodation


If at any point in this process or upon qualifying in this process, your Values and Ethics do not align with that of the Department of National Defence and Canadian Forces Code of Values and Ethics and Values and Ethics Code for the Public Sector, you will be eliminated from further consideration in this process.



Due to the nature of the work, it is required to work from the office full-time (no telework).



THIS PROCESS WILL ONLY BE USED TO STAFF POSITIONS AT HOUSING SERVICES CENTER YELLOWKNIFE. NO POOL WILL BE ESTABLISHED FOR STAFFING AT OTHER LOCATIONS.



If at any point in this process or upon qualifying in this process, your Values and Ethics do not align with that of the Department of National Defence and Canadian Forces Code of Values and Ethics and Values and Ethics Code for the Public Sector, you will be eliminated from further consideration in this process.



? Northern Allowances:

In addition to your base salary, you will receive an Isolated Post Allowance:

approximately $12,384 - $27,390 per year (rates vary) Vacation Travel Assistance provided upon request once per year for each eligible member of the household. Please note that rates and conditions above are subject to change. Please see the Isolated Posts and Government Housing Directive for more information http://www.njccnm.gc.ca/directive/ipgh-pile/index-eng.php


? We also offer Relocation Assistance:

Applicants may be eligible for relocation assistance and may wish to review the Relocation Directive: NJC Relocation Directive (https://www.njc-cnm.gc.ca/directive/d6/en) Pension & Benefits package: For more information, see: https://www.canada.ca/en/treasury-board-secretariat/topics/pension-benefits.html.

Duties

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Duties include, but are not limited to:



Managing the day-to-day operations of a Canadian Forces housing site which includes but is not limited to, people and budget management, technical services, customer service management, and day to day office administration.



Leading a team that manages a portfolio of residential housing units, and oversees the ongoing maintenance and betterment of this portfolio on behalf of the Canadian Forces Housing Agency.



Ensuring the consistent application of policies and standards at the local site, for monitoring and reporting on operational performance, and for leading a team in the provision of cost-effective, timely and quality services for military members and their families. In Yellowknife, the HSC Manager is also responsible for providing housing services to the Royal Canadian Mounted Police (RCMP) members and public servants.



Supervising a team of employees working in customer services, technical services and business operations.

Work environment

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A LITTLE SOMETHING ABOUT CFHA...

As a Special Operating Agency reporting to the Department of National Defence (DND), CFHA contributes to the quality of life of CAF members and their families through the provision of housing services, and through the responsible and sustainable management of the Department's housing infrastructure. We are a team of 380 federal public servants who work hard to meet the needs of the Canadian Armed Forces families living in DND housing. We have close to 230 employees at our Housing Services Centers across Canada and 150 employees at our Head Office in Ottawa.



CFHA Yellowknife is a dynamic team of 5 full-time employees. We work together to provide housing services to approximately 190 Canadian Forces and RCMP families (members and civilians). As a CFHA employee, you will play an important role in the implementation of housing services while working with a dedicated team. If you enjoy new and rewarding challenges, apply today!

Intent of the process

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The immediate need is to staff one English Essential position on an indeterminate basis at the CFHA Yellowknife location. A pool will be created and could be used for future needs at the CFHA Yellowknife location.

Positions to be filled:

1

Information you must provide

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Your resume.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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EDUCATION:

EDU. A secondary school diploma or employer-approved alternatives (see Note).




Notes: The employer-approved alternatives to a secondary school diploma are:

A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or An acceptable combination of education, training and/or experience.
Degree equivalency


EXPERIENCE:

EX1. Experience providing recommendations to management and stakeholders on operational issues in support of business objectives pertaining to one of the following:

Client service delivery Project delivery Procurement Asset management

EX2. Experience supporting operational programs or services*.

EX3. Experience supporting or leading financial management activities related to program or project finances.

EX4. Experience managing human resources, including at least 2 of the following activities:

Supporting and motivating staff Delegating tasks Monitoring performance Coaching and development


Supporting operational programs or services is defined as having performed at least 2 of the following activities: Resolving customer complaints. Planning, coordinating, or managing contracts. Program/project planning and implementation/project delivery. Asset management. Human and financial resource planning and management. Management of residential housing units in accordance with applicable policies, directives and regulations. Administration of rents applicable to housing, including annual rent adjustments.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

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ASSET EXPERIENCE:

AEX1. Experience planning or delivering services related to property management or customer services within a Real Property context.

AEX2. Experience planning, coordinating, or managing contracts.


AEX3. Experience in establishing and maintaining relationships with stakeholders.


OPERATIONAL REQUIREMENTS:

Willing and able to travel occasionally.

The following will be applied / assessed at a later date (essential for the job)

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English essential


Information on language requirements


ABILITY:

A1. Ability to manage financial resources.

A2. Ability to establish priorities and meet tight deadlines.

A3. Ability to communicate effectively in writing.

A4. Ability to communicate effectively orally.


KEY LEADERSHIP COMPETENCIES:

KLC1. Create Vision and Strategy.

KLC2. Mobilize People.

KLC3. Demonstrating integrity and respect.

KLC4. Collaborate with Partners and Stakeholders.

KLC5. Promote Innovation and Guide Change.

KLC6. Achieve Results.


PERSONAL SUITABILITY:

PS1. Reliability.

The following may be applied / assessed at a later date (may be needed for the job)

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ORGANIZATIONAL NEEDS:



As means to support our military families and linked with the Department of National Defence priorities, consideration may be given to the spouses or common-law partners of serving Canadian Armed Forces (CAF) members.


The Department of National Defence is committed to creating a diverse and inclusive team that reflects Canada's population. To achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the designated groups: Indigenous Peoples, members of visible minorities, persons with disabilities, and women. We encourage you to indicate if you belong to any of the designated groups when you apply.
Information on employment equity

Conditions of employment

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Reliability Status security clearance

Recent and acceptable driver's abstract. Valid, unrestricted driver's licence holding a qualification (class) equivalent to the DND vehicle to be operated. Eligibility and willingness to obtain the DND 404 military driver's licence. Utilizing necessary equipment and clothing in compliance with safety regulations. Strict adherence to the Department of National Defence and Canadian Forces Code of Values and Ethics, Values and Ethics Code for the Public Sector, Directive on Conflict of Interest, and Defence Administrative Orders and Directives (DAOD) 7021-1, Conflict of Interest.

Other information

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The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.


Information on employment equity


Only applications submitted online via the jobs.gc.ca site will be accepted. To submit an application online, please select the button "Apply Online" below. All information about the process will be sent by email. You are therefore responsible for regularly checking your email account to see if you received new messages about this process.

Screening questions have been built into the application process. Answers provided to the screening questions will be used to assess both education and experience. You must answer the screening questions in addition to providing a resume. For experience qualifications, your answers must include concrete examples that demonstrate how the experience was obtained. The onus is on the candidate to provide sufficient information in their answers. Additional information will not be solicited from the candidate. The resume will be used to validate the information provided through the screening questions.

Random selection, top down selection and/or the application of asset criteria may be used at any step of the process.

Please note that achieving the pass mark on any of the assessments used does not mean you will move orward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

Appointment decisions may be based on one or more of the following criteria:

Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team. Matching of the individual's experience or qualifications to the specific duties of the position being staffed. Depth, breadth, type of work-specific experience. Level/degree of one or more competencies/qualifications.

Please note that all written communication submitted may be used to evaluate the ability to communicate effectively in writing.

You must provide proof of your education credentials.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. If you meet them, please demonstrate in your application.

A written examination may be administered. An interview may be conducted. Reference checks may besought.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Relocation expenses will be provided in accordance to the "Addendum - Initial Appointees RelocationProgram":https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html.

Preference

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Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.


Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.