Job Description

Year Round

Why join CMH?

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

Safety

as a cornerstone. Share our

passion

- every day. Always act with

integrity

. We work as a

team

. Aim for

best

.

Balance

our social, fiscal, and environmental responsibilities.

Things that are important to you:

The opportunity to build lifelong friendships with staff and guests from around the world. Working for a company that stands behind its mission, vision, and values. An inclusive and rewarding company culture where employees are valued and supported. Explore and work at a world-class mountain destination. Enjoy meals created by culinary professionals that incorporate fresh, local ingredients. Work with hospitality professionals that take pride in providing a high-end guest experience. An opportunity to grow and learn in a work environment that promotes feedback and development. Discounts with brand partners and on CMH merchandise. Opportunities to heli-hike and heli-ski, as available.


CMH is honored to operate in the traditional territories of the Ktunaxa, Secwepemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.



Visit www.cmhheli.com/jobs to learn more.



Position Title:

Manager, Hospitality

Company Name: CMH Heli-Skiing & Summer Adventures



Reports To: VP, Hospitality



Location of Work: Banff, Alberta or Central B.C. with remote travel expectations



Terms of Employment: Full-time, year-round



FLSA Status: Exempt



Number of Positions: 1



Direct Reports: <6



Indirect Reports: <15



Date of Last Review: October 2025

Anticipated Start Date: November 2025

Posting Close Date:

This posting will remain open until a suitable candidate is found. The earliest posting close date would be October 31, 2025

Position Overview

As one of two

Hospitality Managers

, this position holds a key leadership role at CMH, bridging the gap between lodge operations and the Banff-based Hospitality team. This role supports and mentors Lodge Managers and Assistant Lodge Managers, fostering operational excellence and enhancing team capabilities through hands-on guidance and training.



With oversight across multiple departments including culinary, bar, spa, retail and rooms, the Hospitality Manager ensures that every lodge delivers an exceptional, consistent guest experience that reflects CMH's high standards.

Essential Duties and Responsibilities

Partner with Area Management to foster a lodge culture that prioritizes safety, exceptional employee and guest experiences, environmental stewardship, community responsibility, and strong financial performance. Support the development and implementation of strategic objectives that align with CMH's overall business goals. Set and monitor key performance metrics for Lodge Management to drive team productivity and service excellence. Mentor and support Lodge Management in understanding and delivering CMH hospitality standards. Develop and refine CMH hospitality standards and service programs to ensure consistency and excellence across all lodges. Collaborate with the Employee Experience team and Hospitality Development Manager to recruit, onboard, and train new lodge leadership team members. Establish training timelines and procedures to ensure efficient lodge onboarding and role clarity for all hospitality staff. Lead the continued development and expansion of the hospitality program, including service innovations, departmental strategy, and future-state planning. Provide hands-on support during lodge visits, addressing operational issues and enhancing guest experiences. Stay informed on trends in the ski and luxury tourism industries to inform program development. Actively participate in leadership meetings and cross-departmental initiatives. Manage multiple projects simultaneously, prioritizing tasks and aligning with organizational goals. Support CMH's Occupational Health and Safety policies and compliance initiatives, including WorkSafe BC, WHMIS, and other relevant regulations. Champion CMH Sustainability and Diversity, Equity, and Inclusion (DEI) initiatives, integrating these values into daily operations and team culture. Provide field support to guests and employees, as operational needs require.

Minimum Qualifications

5+ years of progressive experience in hospitality or tourism leadership, ideally in remote lodge or hotel environments. Proven ability to lead, coach, and develop teams. Strong operational knowledge of key hospitality areas such as food and beverage, guest services, spa, and housekeeping. Excellent communication, organizational, and project management skills. Able to travel regularly to remote lodge locations and work flexible hours during peak seasons. Experience with safety, DEI, and environmental practices is an asset. Education or certification in hospitality, tourism, or leadership is an advantage. Valid driver's license with clean driver's abstract.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

Extensive working knowledge of hospitality with a confident understanding of culinary, bar, spa, rooms, and guest experience positions. Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving. Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders. Is organized with clear attention-to-detail, with strategic planning skills and abilities. Able to communicate at a high level in a clear, effective, and timely manner. Proven ability to maintain confidentiality and professional working relationships. Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms. Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities. Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role. Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.

Working Conditions

Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a regular basis. This position requires you to work on evenings, weekends, and holidays based on the needs of the business. Employees are required to find their own way to and from the lodge or helicopter staging area, which includes travel on logging roads. Extensive travel is required throughout the year (approx. 100 days) for lodge visits, company meetings and workshops. CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary between $84,000-$88,000 which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.

Benefits and Perks:

Health and dental benefits. Group Savings Plan eligibility. Paid personal/sick and vacation days. CMH Ski Pass Program. IKON Pass Benefits. Pro deal affiliations with Brand Partners. Opportunities to heli-hike and heli-ski, as available.

CMH is an equal opportunity employer