Job Description

Job Overview

A Store Manager is responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively. Their duties include motivating staff, creating business strategies, managing inventory, finding cost effective ways to perform daily activities, and training new staff - and of course, making & selling cookies!

The main objective of management is to secure maximum outputs with minimum efforts and resources. Management is concerned with thinking and utilizing human, material and financial resources in such a manner that would result in best combinations.

Job Responsibilities:

Ensuring staff are following all Public Health, Food Safety protocols

Ordering and inventory management

Staff scheduling, including staff availability and time off requests

Training new staff in customer service and cookie making procedures, offering constructive feedback as needed to ensure quality control

Overseeing pick up orders and third-party delivery service orders

Leading the Assistant Managers/Keyholder team and creating a positive and inclusive work environment

Handling onsite customer service issues and communicating with Head Office

Working as a team with the other Store Managers and Head office to ensure seamless quality and communication across all locations

Knowledge:

High School diploma preferred

Previous Management Experience (minimum of 2 year)

Exceptional Customer Service Skills

Food Industry Experience

Valid Food Handler Certification

Familiarity with food delivery apps (ie. Uber, DoorDash, Skip the Dishes)

Skills:

Customer Service

Budgeting

Highly Organized

Punctual

Flexibly and adaptability

Excelled commutation skills

Takes initiative to propose room for improvement

Exudes Company values

Time Management

Great attitude

Empathy and Humanity

Abilities:

Leader

Positive attitude and an ability to motivate others

Team Player

Excellent communication skills

Proactive, productive problem solver

Attention to detail, you care about the small things

Willingness to delegate and the ability to prioritize

Flexibility and adaptability

Empathy and humanity

Other

Starting Salary: $22-$23//hr

Paid Vacation: 10 days

Weekend shifts are required

Must be able to work a balance of open/close shifts

Job Types: Full-time, Permanent

Expected hours: 32 - 40 per week

Additional pay:

Tips
Schedule:

7-8 hour shift Morning, Day, Evening Shift Monday to Friday Morning shift Weekends as needed
Education:

Secondary School (required)
Experience:

Management: 2 years (required)
Work Location: In person

Job Types: Full-time, Permanent

Pay: $22.00-$23.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

Tips
Benefits:

Discounted or free food
Schedule:

8 hour shift Evening shift Monday to Friday Morning shift Weekends as needed
Work Location: In person