Job Description

Requisition ID: 203473Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Manager, Inbound Fraud Business Controls Support contributes to the overall team success by ensuring integrated and comprehensive business controls are in place to reinforce a strong risk and control culture within Inbound Fraud. Ensures all activities conducted adhere to compliance with governing regulations, internal policies and procedures.Is this role right for you? In this role you will:

• Works in partnership with key stakeholders (internal and external) to support Inbound Fraud Governance activities within the Global Contact Centres.
• Track and monitor Key Risk Indicators to identify and escalate fraud risks that are outside of the Bank\'s Risk Appetite; ensuring appropriate communication, training and change management strategies are in place to address identified Inbound Fraud trends.
• Contribute to and support a variety of projects and initiatives across the Inbound Fraud Group while managing updates to Inbound Fraud process and procedures.
• Participate in fraud risk assessment and mitigation activities including monitoring and reporting on performance and effectiveness of fraud controls.
• Lead and support the sustainment and continuous improvement of Inbound Fraud operations and controls
• Lead/participate in the identification, development, and implementation of new initiatives pertaining to Inbound Fraud.
• Identify improvement opportunities of existing Inbound Fraud procedures and policies and work with key stakeholders to lead implementation
• Maintains a high level of awareness and knowledge of regulatory compliance requirements to provide ongoing monitoring support to the Business Units by applying a risk-based approach to identify, risk assess, communicate, manage and mitigate regulatory compliance risk applicable to Inbound Fraud Operations.
• Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Do you have the skills that will enable you to succeed in this role? We\'d love to work with you if you have:

• 5 years or more of work experience in financial institutions, preferably with Inbound Fraud, governance, regulatory and/or compliance domains
• Excellent skills with producing dashboard reports, presentations and communication materials for audiences in different levels of management
• Excellent time management skills, including ability to work well under pressure and constantly adjust priorities while working with tight deadlines
• Strong data analytics and problem-solving skills
• Excellent leadership, interpersonal and relationship-building skills
• Ability to respond quickly to problems while ensuring effective and fair resolution of sensitive issues
• Project management experience, PMP and/or Lean Six Sigma certification is highly desirable

What\'s in it for you?

• A rewarding career path with diverse opportunities for professional development
• A culture that promotes teamwork and cross-functional collaboration to achieve business goals. Inclusive workplace that values diversity of thought, background, and experience
• Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
• Perfect for individuals who are both interested in business analysis and preparedness, but who also welcome responding to unpredictable events quickly.
• Hybrid working environment allowing for work/life balance

Location(s): Canada : Ontario : Toronto || Canada : Nova Scotia : Halifax || Canada : Ontario : OttawaScotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank