Job Description

Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them. Our unmatched collection of iconic hotel brands delivers the experiences everyday travelers want however they choose to travel. Our signature Count on Me service culture encourages each team member to be responsive, be respectful and deliver great experiences to our guests, partners and communities.

We have an opportunity for a knowledgeable and dynamic Manager, Franchise Operations. We welcome you to our Wyndham Experience, in a role that offers the opportunity to work with an established team who are committed to your success and delivery our Count on Me! service promise.

The Manager, Franchise Operations (MFO) is a member of the Franchise Operations Organization, a customer-facing team. The MFO is a field based representative responsible for improving hotel performance using Wyndham Hotels & Resorts resources and services to the fullest extent. You will be responsible for cultivating effective relationships with hotel owners, franchisees, and General Managers and report directly to a Regional Director, Franchise Operations. This role requires extensive travel (approximately 90%) and you will have a valid passport and to be located near a major airport. Oral and written proficiency in French and English is a requirement for this position. This role will be located in Saint John, New Brunswick or Ottawa, Ontario.

Within your respective portfolio of hotels, you will act as a brand consultant charged to review and improve all major functions of hotel performance, including revenue generation, quality assurance, loyalty and customer service. You are responsible for the development, execution, and engagement that strengthens each brand\'s value proposition as it relates to the hotels located in the portfolio. You are empowered to work to retain the brand\'s most valuable customers, developing and strengthen human capital, and reinforcing our culture.

In the Manager, Franchise Operations role, you will expand revenue generation opportunities, drive growth and performance while improving quality performance and increasing customer satisfaction for a portfolio of Wyndham Hotels & Resorts. Your relationship with franchisees will drive revenue through engagement in Wyndham Hotels & Resorts programs and services that yield top line revenue (i.e. Revenue Management Services, Signature Reservations). You have the autonomy to manage front line efforts to drive franchisee satisfaction, assist with recommendations to impact financial goals and operations and influence and inspire franchisee to engage in the brand and WHG initiatives. As the Manager of Franchise Operations, you will understand market conditions impacting hotel operations and performance with the ability to identify, recommend and assist in implementing revenue generating opportunities. Identifying key opportunities for the hotels to drive participation and engagement in the Wyndham Rewards loyalty program is vital to this role. You will continuously learn new initiatives and stay current with industry trends and transfer this knowledge to the franchisees to enhance our value proposition.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world\'s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company\'s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands-think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8-Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Remote in Ontario, Anywhere in Ontario, Anywhere in Ontario, Ontario 00000
Employment Status: Full-time

What we expect from you

You will play an important part in our mission to make travel possible for all by:

\xe2\x88\x99 Being responsive, respectful and delivering great experiences to our guests, partners and communities.

\xe2\x88\x99 Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

\xe2\x88\x99 Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us

With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

\xe2\x88\x99 Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

\xe2\x88\x99 Competitive salary and benefits.

\xe2\x88\x99 Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

\xe2\x88\x99 A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham

Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

Wyndham Hotels and Resorts