Job Description

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• In collaboration with the Director, Financial Applications, assume responsibility for maintaining Infor Sun Systems \xe2\x80\x93 Cloud based application
• Collaborate with hotels and HUB business partners to identify opportunities and solutions to meet their needs. Ensure that issues coming through the Helpdesk for hotels in the region are dealt with in a timely manner
• Assist in the technology support of the Central Accounting Services.(CASD)
• Assist in managing relationship with vendors related to Financial Applications.
• Assist in managing and liaising with consulting group that is tasked with providing technical and training support.
• Assist in facilitating successful solution adoption and implementation;
• Assist in facilitating the quality assurance process for new releases and enhancements.
• Ensure that brand standards and practices are understood and adhered to in the region as it pertains to Technology
• Maintain documentation and contribute to technology services knowledgebase.
• Deliver application training
• Participate in the execution of IT projects (Global & regional initiatives)
• Provide support to corporate and hotel users during critical reporting periods (month-end, budget season, etc.)
• Be part of being the single point of contact for financial application escalation with the central services (Paris), 3rd party vendors and suppliers
• Perform other duties as required.

Qualifications

• Minimum 3 years of experience in Application Support/ IT Operations
• Diploma/Degree in Hospitality Finance or Computer Science or equivalent experience
• Excellent communications required (verbal and written);
• Proven ability to build strong relationships, and maintain a positive reputation.
• Organized, proactive and innovate with the ability to work cohesively as part of a team

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor