Job Description

About the Role:
Reporting to the Chief Operations Officer (COO), the Facilities Manager oversees operations, maintenance, and leasing for more than 30 offices across MNO. They lead site selection, lease negotiations, renewals, and space planning to support organizational growth. Responsible for vendor management, budget oversight, and compliance with health, safety, and environmental standards. This role demands strategic leadership, financial acumen, and a commitment to continuous improvement.
This role also manages the full life cycle for their program and/or employees, from hiring to orientation, to coaching and performance management, and termination. The Manager supports Supervisors with problem solving for complex OH&S and employee relations issues. The Manager establishes program deliverables, and supporting policies and procedures, sets goals and direction, and ensures alignment of resources and priorities.
What you will be doing:

• Provide strategic oversight of facilities operations across 30+ MNO offices in Ontario, ensuring consistency and efficiency.
• Lead the full leasing lifecycle, including site selection, lease negotiations, renewals, expansions, and space planning.
• Manage vendor and contractor relationships: select partners, negotiate contracts, monitor performance, and enforce service-level agreements.
• Develop, oversee, and report on annual operating and capital budgets, driving cost control and financial accountability.
• Ensure compliance with health, safety, environmental, and building regulations, and implement continuous improvement initiatives.
• Develop work plans, key deliverables, timelines, quality measures, and action plans with clearly identified priorities
• Provide expertise in response to complex facility needs and/or to support and advise Supervisors
• Manage the employment lifecycle for direct reports, including supporting supervisors in recruitment, discipline, termination, and other people issues
• Direct the development and implementation of quality assessment strategies
• Manage and mitigate risk with respect to program delivery, quality, people and budgets
• Research and prepare detailed and accurate reports, briefing notes and presentations
• Attend meetings with senior management, funders, elected officials and government and present where required
• Develop communication tools to enhance understanding of issues
• Assist with development, implementation and growth of new facility initiatives as needed
• Collaborate with direct reports to identify ways to improve program effectiveness and implement viable ideas
• Deal with complex, confidential, and sensitive issues in a timely manner, with tact, discretion, maturity and judgement
• Resolve complex conflicts that arise among direct reports and/or other employees
• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
• Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO's policies and procedures and provincial legislation.
• Performs other job/branch-related duties as required.

• College Diploma (3 year)
• 3 to 5 years of experience
• Experience in employee life cycle activities: recruitment, training, coaching for performance, discipline, and termination
• Experience in conflict management
• Experience designing and implementing project work plans
• Property management, leasing, or other relevant experience
• A high degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills, both written and verbal
• Highly detail-oriented
• Elevated levels of problem-solving and analytical skills
• Exceptional project coordination, time management and organizational skills
• Strong interpersonal skills and a high degree of self awareness
• Demonstrated ability to balance completion of own work with that of the team, superior organization skills and time/priority-management
• Demonstrated ability to motivate a team to accomplish objectives
• Demonstrated ability to solve conflicts and to manage challenging situations
• Basic understanding of applicable employment law legislation Demonstrated ability in program development and evaluation
• Demonstrated ability to quickly acquire and expand knowledge and to be flexible in a demanding and dynamic environment

• Knowledge of Metis-specific and broader Indigenous policy and research, key challenges, and programs
• Demonstrated ability to effectively maintain financial records, manage project budgets
• Completion of a supervisory or leadership course or certificate