Job Description

About Four Seasons:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company\xe2\x80\x99s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do. As a global leader in the industry, we strive to continuously elevate our design, services, and guest experiences to exceed the highest standards of luxury.

This position will report into SVP, Global Head of Retail. We are seeking a highly motivated and experienced Project Manager to join our team and lead the Experiential Signature Project. This exciting initiative aims to revolutionize our offerings by redefining key moments of the guest journey across all hotels and lines of business. The successful candidate will play a pivotal role in bringing this project to life by leading the coordination, piloting, and successful implementation of innovative guest experiences that reinforce Four Seasons\' commitment to excellence.

Responsibilities:

• Project Leadership: Take ownership of the Experiential Signature Project, from conceptualization to full implementation, ensuring the project\'s alignment with Four Seasons\' strategic objectives.
• Cross-Functional Collaboration: Work closely with all team members across various departments, including but not limited to Operations, Design, Marketing, Finance, IT and Guest Services, to develop and execute the project effectively.
• Project Planning: Develop comprehensive project plans, including timelines, milestones, resource allocation, and budget management, to drive efficient and timely execution.
• Project Coordination: Facilitate regular meetings with project stakeholders to track progress, address challenges, and communicate project updates and deliverables.
• Quality Assurance: Ensure the highest level of quality and consistency in design, services, and experiences across all hotels and lines of business throughout the project\'s lifecycle.
• Risk Management: Identify potential risks and obstacles during the project and implement proactive measures to mitigate them, ensuring a smooth and successful rollout.
• Piloting and Testing: Oversee the piloting of new guest experiences in select properties to gather feedback, assess performance, and make necessary adjustments before full implementation.
• Continuous Improvement: Collaborate with the team to analyze data, guest feedback, and industry trends to continuously enhance and refine the project\'s offerings.
• Performance Evaluation: Establish key performance indicators (KPIs) to evaluate the success and impact of the Experiential Signature Project, and present findings to senior management.
• Vendor and Partner Management: Collaborate with external vendors and partners to leverage their expertise and ensure seamless integration of services and experiences.
• Compliance and Standards: Ensure that all project initiatives adhere to Four Seasons\' brand standards, policies, and ethical practices.

Qualifications:

• Bachelor\'s degree in Business Administration, Hospitality Management, or a related field. An MBA or advanced degree is a plus.
• Proven experience as a Project Manager, preferably in the luxury hospitality industry or a related field.
• Strong understanding of hotel operations and guest experience trends.
• Demonstrated ability to lead cross-functional teams and manage complex projects from inception to completion.
• Excellent organizational, communication, and interpersonal skills.
• Exceptional problem-solving and decision-making abilities, with a focus on innovative solutions.
• Proficiency in project management tools and software.
• Ability to travel to various Four Seasons properties as needed.

Joining the Four Seasons team means being part of an elite group of professionals dedicated to delivering unforgettable experiences to our guests. If you have a passion for luxury hospitality and are driven to lead transformational projects, we invite you to apply for the Project Manager role on the Experiential Signature Project.

All internal applications must be submitted and approved in Workday by August 25, 2023.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons Hotels