Job Description

Manager, Engagement and Retention, BCEHSBC Emergency Health ServicesVancouver (hybrid)Permanent, Full Time, Non-ContractBC Emergency Health Services (BCEHS) is seeking a dedicated and experienced Manager, Engagement and Retention. This an exciting new position within our Employee Experience team and will play a crucial part in supporting BCEHS\' commitment to culture transformation, working alongside a team of people professionals within the People, Culture, and Diversity portfolio.Reporting to the Director, Culture & Leadership \xe2\x80\x93 together with your teammates in Employee Health and Wellbeing, Diversity, Equity and Inclusion (DEI) and in lockstep with our Manager of Recognition \xe2\x80\x93 you will work closely with nearly 300 leaders at all levels to facilitate growth, engagement, and development throughout the organization. Your role will encompass diverse regions across the province, including rural, remote, and urban communities.Bringing a caring, coaching mindset, you will partner with BCEHS leaders to uncover strengths, overcome challenges, and create opportunities for growth and change. Harnessing your broad skills in Engagement and Retention, you will work closely with your clients to embed values, actions, and behaviors that align with culture transformation and BCEHS\xe2\x80\x99 People Plan and Strategic Plan.What you\xe2\x80\x99ll doSpecifically, the Manager of Engagement and Retention will support deliverables in BCEHS\xe2\x80\x99 new People Plan through a range of initiatives such as engagement, culture, coaching, mentorship, performance programs and succession planning. A trusted advisor for leaders at all levels, your team will deliver inclusive and impactful programs designed to support, develop, and retain BCEHS\xe2\x80\x99 talented workforce across the province. High level accountabilities for this role include:

• Provides leadership, advice and counsel on full-scope engagement and retention initiatives.
• Leads and inspires an experienced team of specialists, coaches, facilitators, and coordinators.
• Designs and delivers forums and meetings for leadership at all levels.
• Develops and implements a comprehensive engagement and retention strategy, including needs analysis, design, implementation, and evaluation.
• Creates engagement and retention strategies and pathways to prepare individuals for current and future organizational needs.
• Identifies gaps through needs analysis and recommends solutions.
• Manages and participates in the delivery of services such as workshops, focus groups, and development curriculum including active involvement in coaching, facilitation and development initiatives as required.
• Collaborates with partners to create and nhance engagement and retention offerings.
• Applies an engagement and retention approach to identify and develop capacity and excellence in the area of a healthy workplace culture.
• Works with Director to deliver reports to measure progress and connect to overall KPIs, scorecards and dashboards.

What you bring

• 5-10 years of recent related experience in Employee Experience, Engagement and Retention with progressively more senior experience including a minimum of three (3) years at a leadership level.
• Professional coaching certification and experience is an asset.
• Training in group change methodologies.
• Experience in culture transformation and team development.
• Experience designing, implementing and managing leadership development programs and initiatives.
• Strong understanding of Engagement and Retention theories, models, best practices, consulting principles, and methodologies.
• Advanced coaching, mentoring and facilitation skills.
• Demonstrated experience with continuous improvement and talent development best practices.
• Proficiency in assessing and measuring intervention effectiveness.

Proficiency in organizational change and consultation. * Proficiency in assessing and measuring intervention effectiveness.

• Training or certification in DEI and/or trauma-informed practice is an asset.
• Ability to demonstrate the LEADS competencies, excellent communication skills with the ability to facilitate, negotiate, and influence others to achieve resolution.
• Ability to coach, supervise and lead staff. Ability to establish courses of action for self and others that are results oriented.
• Demonstrated leadership competencies including facilitating team effectiveness and team members\xe2\x80\x99 professional development.
• Commitment to the value of continuous learning.
• Superior relationship building skills from the inside out.

Indigenous Cultural Safety and Diversity

• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission\xe2\x80\x99s 94 Calls to Action (2015), In Plain Site Report (2020), BC\'s Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC\'s Declaration on the Rights of Indigenous Peoples Act (2019).
• Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)

While BCEHS would consider a foundation in Indigenous cultural safety to be a strong asset for consideration, our commitment to enhancing Indigenous cultural safety includes providing all employees with access to resources and training programs in partnership with San\'yas Core Health Indigenous Cultural Safety Training and Anti-Indigenous Racism Response Training.Core Competencies

• Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner.
• Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
• Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
• Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
• Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
• Builds Teams: Fosters environment of cooperation, support and knowledge sharing

What we do(BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority ( ). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia.BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments\xe2\x80\x99 unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey\xe2\x80\x94one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.What we bringEvery BCEHS employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That\xe2\x80\x99s why we\xe2\x80\x99re focused on your care too \xe2\x80\x93 offering health, wellness and development programs to support you \xe2\x80\x93 at work and at home.

• Join one of BC\xe2\x80\x99s largest employers with province-wide programs, services and operations \xe2\x80\x93 offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San\xe2\x80\x99yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• BCEHS is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time, Permanent, Non-ContractSalary Range: $102,938 - $147,974The starting salary for this position would be determined with consideration of the successful candidate\xe2\x80\x99s relevant education and experience and would be in alignment with the provincial compensation reference plan.
Location: Vancouver or Victoria (hybrid)Closing date: 04/05/2024As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
Labor Agreement Excluded
Requisition # 161939-2414828
Work Site Vancouver or Victoria
Additional Location Details Vancouver or Victoria
Job Type Regular, Full-Time
Salary/Rate $102,938.00 - $147,974.00 / Year
FTE 1.0
Hours of Work 37.5
Work Days Monday to Friday
Expiry Date 05-Apr-2024

Provincial Health Services Authority